Lynnell Barksdale
Cincinnati,OH
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
FT Reception Tech
Kristal Emmitt
Cincinnati, OH
11.2022 - Current
- Maintained cleanliness of reception area at all times including dusting furniture and vacuuming carpets.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Answered a multi-line telephone system, transferred calls, took messages, and provided general information.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry of patient information into various software programs including billing software.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted patients and visitors, verified patient information in the system, and directed them to the appropriate areas.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Assisted with basic computer operations such as logging on and off computers or resetting passwords.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered and directed incoming calls using multi-line telephone system.
- Reported suspicious individuals to supervisor.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Martin Luther King High School
New Philadelphia, PA06-1996
Skills
- Data Entry
- Time Management
- Service-Oriented Mindset
- PC Proficient
- Positive and Professional
- Greeting and Seating Clients
- Multi-Line Telephone Systems
- Organization Skills
- Professional and Polished Presentation
- Business Operations Understanding
- Business Administration
- Information Protection
- Tech-Savvy
- Verbal and Written Communication
Timeline
FT Reception Tech
Kristal Emmitt
11.2022 - Current
High School Diploma -
Martin Luther King High School
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