Lynn E.M. Vickers
Keizer,Oregon
Summary
Experienced Health Care Accounting Representative with 17 years working in Accounts Receivable, Health Information Management and Office Coordination. Practice experience includes both outpatient and acute; Skilled Nursing, Assisted Living, Rehabilitation Therapies and Physician Specialty Clinics.
Overview
16
16
years of professional experience
Work History
Account Receivable Representative
Providence Benedictine Nursing Center
07.2007 - Current
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Disbursed petty cash by recording entries and verifying documentation.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Entered patient information into payment system accurately for billing purposes.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Transcribed and entered patient medical information into electronic medical records systems.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed appointments, registrations and patient relations in busy specialist, rehabilitation, and home health offices.
- Entered procedure codes and diagnosis codes into medical billing software.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for up to 7 physicians of various medical specialties; scheduling appointments, and handling patient inquiries.
Education
Associate of Applied Science - Health Services Management
Chemeketa Community College
Salem, OregonSkills
- Windows applications
- Organizational /Office Skills
- Data/Financial Skills
- Health Care System
- Administrative Support
- Accounts Receivable
- Train Employees
- Business Process
- Operations Support
- Quality Standards
- Billing and Coding
- Payment Processing
- Office Supplies and Inventory
- Office Support
- Petty Cash Disbursement
- Attention to Detail
- Proactive and Self-Motivated
- Bill Payment and Recordkeeping
- Microsoft Excel
- Data Entry and 10-Key
- Handling Confidential Materials
- Data Processing
- Data Collection
- Critical Thinking
- Electronic Filing System
- Office Equipment
- Word Processing
- Inbound/Outbound Calls
- Claim Management
- File and Database Management
- Account Evaluation
- Collections and Invoice Processing
- Microsoft Office
- Web-Based Communication
- Scanning and Imaging Software
- Qualitative Analysis
- Transportation Assistance
- Informational Releases
- EMR Systems
- Patient Admission Documents Processing
- Inventory Restocking
- Team Performance Management
- Daily Facility Operations
- Desktop Computers
- Spreadsheet Tracking
- Multi-Line Telephone Systems
- Inspect Work
- Staff Training
Additional Information
- Knowledge of Body Structures and Function and Health Information Systems and Procedures. Working knowledge of MatrixCare system for patient registration, authorizations, insurance verifications processes, and claims processing. Completed Medical Terminology coursework. Utilized MatrixCare, Medical Office Management, Meditech Software, STAR/GUI, and Centricity Programs for the release of patient information and correspondence requests in according with HIPAA standards. Working knowledge of Allscrpits Homecare program for scheduling Home-Health patients and staff and EPIC. Completed coursework in ICD-9 and CPT coding systems and knowledge of ICD-10 for claims coding.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Receivable Representative
Providence Benedictine Nursing Center
07.2007 - Current
Associate of Applied Science - Health Services Management
Chemeketa Community College
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