Lynne Renee Fleming
Cape Coral,FL
Summary
Result-driven management professional with 30 years plus experience in Customer Service, Operations, Production Management, Restaurant Management. Organizational development and team building within diverse industries. Highly motivated and adept in planning, coordinating and executing successful and productive work environment. Take charge personality to ensure daily goals are met successfully. Highly motivated with a desire to take on new challenges. Strong work ethic in working unsupervised.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Gallagher & Rhodes, CPA
Cape Coral, FL
12.2023 - 11.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Completed forms, reports, logs, and records to quickly handle all documentation for customer management.
- Organized and detail-oriented with a strong work ethic.
Operations Manager - Front of House
Lascari's & Sons Italian
Whittier, CA
02.2017 - 08.2023
- Led front of house for smooth and profitable daily operation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Resolved customer complains in a professional manner to ensure and maintain positive relationships with guests.
- Established policies for cash handling procedures to maximize security measures.
- Provided exceptional customer service by anticipating guest needs before they arise.
Administrative Specialist
Minuteman Transport
City Of Industry, CA
09.2006 - 06.2018
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
Customer Service Sales Specialist
Florida Natural Growers
Lake Wales, FL (Base) Fullerton, CA
03.1992 - 09.2006
- Delivered superior customer service to retain existing customers and attract future customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Assisted customers in placing orders, processing returns, or handling billing inquiries accurately.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Presented professional image consistent with company's brand values.
Education
No Degree - Business Administration And Management
Fullerton Jr. College
Fullerton, CAHigh School Diploma -
Sunny Hills High School
Fullerton, CA06-1982
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Filing
- Customer relations
- Clerical support
- Scheduling
- Appointment scheduling
- Mail handling
Timeline
Administrative Assistant
Gallagher & Rhodes, CPA
12.2023 - 11.2024
Operations Manager - Front of House
Lascari's & Sons Italian
02.2017 - 08.2023
Administrative Specialist
Minuteman Transport
09.2006 - 06.2018
Customer Service Sales Specialist
Florida Natural Growers
03.1992 - 09.2006
No Degree - Business Administration And Management
Fullerton Jr. College
High School Diploma -
Sunny Hills High School