Lynnese Abesin
Chicago,IL
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
11
11
years of professional experience
Work History
Customer Experience Lead
Victoria's Secret & PINK
11.2023 - Current
- Coach and develop sales associates through on-the-floor guidance, performance feedback, and associate observations
- Directly interact with customers, providing excellent service, resolving issues, and actively selling products to maximize sales.
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Led efforts to streamline communication channels, allowing for faster issue resolution and a more cohesive customer experience.
- Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
Sales Associate
Victoria's Secret & PINK
10.2017 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Team Leader
City Year Rhode Island
06.2016 - 06.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated weekly meetings and team builders to keep morale high.
- Worked with partner teachers and principal in finding the best solutions for the students
Team Member
City Year Rhode Island
08.2015 - 06.2016
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Handed out classroom materials, like pencils, paper and crayons.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Reviewed lesson material with students individually or in small groups.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Desk Receptionist
Loyola University Chicago
08.2013 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Associate of Science -
City Colleges of Chicago-Kennedy-King College
Chicago, IL12.2017
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Self-Motivated
- Good Telephone Etiquette
- Interpersonal Communication
- Active Listening
- Multitasking Abilities
- Attention to Detail
Timeline
Customer Experience Lead
Victoria's Secret & PINK
11.2023 - Current
Sales Associate
Victoria's Secret & PINK
10.2017 - 11.2023
Team Leader
City Year Rhode Island
06.2016 - 06.2017
Team Member
City Year Rhode Island
08.2015 - 06.2016
Desk Receptionist
Loyola University Chicago
08.2013 - 05.2014
Associate of Science -
City Colleges of Chicago-Kennedy-King College
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