Lynnesha "Lynne" McQueen
Las Vegas
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales, service team leadership, and profitability strategies. Highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service, which ensure operational success. Excels at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
15
15
years of professional experience
Work History
Store Manager
Vegas Ink and Toner
Las Vegas
01.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints promptly.
- Developed relationships with suppliers to negotiate better prices.
- Prepared monthly reports on sales figures, expenses, and profits.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Recruited, trained, and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Store Manager
Movado Company Store
LAS VEGAS
04.2016 - 07.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Achieved company growth and brand development through market expansion and sales.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Coached, developed and motivated team to achieve revenue goals.
Store Manager
Piercing Pagoda of Zale
Puyallup
05.2010 - 01.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Associate of Arts - Business Management
Stevens-Henager College
Salt Lake City, UT04-2017
High School Diploma -
Waianae High School
Waianae05-2008
Skills
- Inventory management
- Sales reporting
- Customer service
- POS systems
- Employee training
- Relationship building
- Team building
- Staff scheduling
- Store displays
- Friendly and positive
- Outstanding communication skills
- Goals and performance
Timeline
Store Manager
Vegas Ink and Toner
01.2024 - Current
Assistant Store Manager
Movado Company Store
04.2016 - 07.2023
Store Manager
Piercing Pagoda of Zale
05.2010 - 01.2016
Associate of Arts - Business Management
Stevens-Henager College
High School Diploma -
Waianae High School
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