Lynnette Ballog
Westerville
Summary
Dynamic and passionate professional with a strong background in beverage service management, sales, and customer experience. I thrive in fast-paced, diverse, and exciting environments that value innovation, teamwork, and respect across all levels of management. I enjoy traveling for work, building relationships, and staying “in the know” through collaboration and competition. Known for my attention to detail, dedication to excellence, and ability to create memorable customer experiences that stand apart from the norm. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
21
21
years of professional experience
Work History
General Manager
Time N Change Bar & Grill
Westerville
01.2023 - 12.2025
- Managed staff scheduling to ensure adequate coverage and service quality.
- Coordinated marketing strategies to promote special events and menu items.
- Ensured compliance with health and safety regulations for food service operations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
General Manager
The Alpha Tavern
Wheeling
01.2020 - 01.2023
- Reopened and revitalized a restaurant during COVID; led hiring, training, and daily operations.
- Coordinated marketing strategies to promote special events and menu items.
- Ensured compliance with health and safety regulations for food service operations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with suppliers to negotiate contracts and manage product quality.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Buckeye Regional Chain Manager
Enovation Brands, LLC
Columbus
01.2014 - 01.2018
- Managed multi-state sales; achieved 10–18% annual growth.
- Partnered with distributors and retailers to expand brand presence and hit sales goals.
- Developed training programs for staff to enhance productivity and engagement.
- Oversaw budget planning and resource allocation for multiple projects.
- Implemented quality control measures to maintain product standards and compliance.
- Analyzed industry trends to identify growth opportunities for the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed market trends and competitor activity to inform business strategy.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
Area Manager
Don Sebastiani & Sons
Columbus
01.2005 - 01.2013
- Directed multi-state sales and marketing efforts; exceeded annual goals.
- Trained distributor teams and earned Salesperson of the Year recognition.
Education
Bachelor of Science - Marketing
University of Akron
Akron, OHAssociate in Business Management -
University of Akron
Akron, OHSkills
- Customer service and support
- Problem solving
- Product development
- Profit and loss accountability
- Operations management
- Inventory management
- Budgeting and cost control
- Team building and training
- Event coordination
- Conflict resolution skills
- Effective communication techniques
- Microsoft Excel proficiency
- Business tools expertise
- Performance tracking and analysis
- Financial outcome optimization
Websites
Volunteering Community
- Volunteered at a local middle school to support students learning English as a Second Language (ESL), helping them strengthen their understanding of math. Working closely with these students taught me patience, empathy, and the importance of meeting people where they are — both academically and personally.
- Volunteered with Dames Bond, an organization dedicated to empowering women entrepreneurs through education, connection, and visibility. In that role, I helped plan and support events that highlighted local businesses and creative women, contributing to a mission that celebrates collaboration and community.
Core Strengths Skills
- Kind, considerate, and professional with a passion for creating positive customer experiences
- Strong leadership in Customer Service & Operations Management
- Skilled in Inventory Control, Budgeting, and Cost Management for beer, wine, and liquor programs
- Proven ability in Team Building, Staff Training, and Event Planning
- Experienced in Direct Sales, Conflict Resolution, and Effective Communication across all levels of management
- Proficient in Microsoft Excel and other business tools for tracking performance and financial outcomes
- Highly motivated, competitive, and eager to learn new ideas and approaches to improve team and business success
Timeline
General Manager
Time N Change Bar & Grill
01.2023 - 12.2025
General Manager
The Alpha Tavern
01.2020 - 01.2023
Buckeye Regional Chain Manager
Enovation Brands, LLC
01.2014 - 01.2018
Area Manager
Don Sebastiani & Sons
01.2005 - 01.2013
Bachelor of Science - Marketing
University of Akron
Associate in Business Management -
University of Akron