Lynnette Brown-Postel
Ogden,UT
Summary
Team leader dedicated to Customer Service, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns in smooth and professional manner. Good communication, organizational and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Accounting and Payroll/HR Manager
Aerospace Engineering
Ogden, UT
08.2021 - 12.2023
- Manage payroll for temporary, hourly, and salaried employees in payroll system.
- Reviewed employee timesheets for accuracy, completeness, and compliance with labor laws.
- Ensured all payroll tax filings were completed accurately and on time.
- Reconciliation of bank accounts and general ledger entries on a daily basis.
- Compile and manage financial, accounting, and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables, and profit & losses.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in developing policies and procedures for the Human Resources Department.
Executive Assistant
Sentinel Security Life
Salt Lake City, UT
11.2020 - 07.2021
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed all aspects of catering needs for special events hosted by the organization.
- Oversaw inventory control processes ensuring availability of supplies at all times.
Relationship Associate
Wells Fargo
Ogden, UT
10.2015 - 11.2020
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained a comprehensive knowledge of current banking regulations related to commercial lending activities.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
Branch Personal Banker
Wells Fargo
Salt Lake City, UT
09.2014 - 09.2015
- Devised targeted solutions for various customers, including deposit, lending and investment services.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Branch Personal Banker
Zions Bank
Farmington, UT
10.2011 - 08.2014
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Branch Personal Banker
Wells Fargo
Layton, UT
08.2009 - 10.2011
- Empowered to sell new prospects but also to cross-sell and upsell customers on accounts and loan applications.
- Responsible to grow my personal business portfolio.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Profiled customers effectively to identify needs and match bank products.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Branch Universal Banker
US Bank
Syracuse, UT
06.2008 - 08.2009
- Named one of the top five bankers in the entire Northern Region. Promoted to management assistant.
- Mastered loans processes, teller duties, and exceptional customer service.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Customer Sales Lead
Victoria's Secret
Layton, UT
08.2007 - 06.2008
- Consistently exceeded sales targets
- Managed seven other retail associates
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Shared detailed information regarding options to help customers make decisions.
- Involved in recruiting and hiring processes to bring on board team members with exceptional aptitude, skill levels and expertise.
Education
Some College (No Degree) - Business Administration
Davis Applied Technology College
Kaysville, UTGenerals -
Weber State University
Ogden, UTSkills
- Administrative support
- Customer relations
- Quality control
- Relationship development
- Communications
- Team building
- Planning and coordination
- Bi-weekly payroll management
- Organization Skills
- Microsoft Office expertise
other skills and interests
- Achieved Notary Public status for the state of Utah Commission #706292
- Proficient in all MS Office programs (word, PPT, Excel, Etc.) and aility to perform data entry in all programs
- Extremely comfortable interfacing with top executives as well as front line employees. Enjoy the challenge of gaining their trust and meeting my commitments.
- Strong customer service background
- Multi-tasking along with attention to detail
Timeline
Accounting and Payroll/HR Manager
Aerospace Engineering
08.2021 - 12.2023
Executive Assistant
Sentinel Security Life
11.2020 - 07.2021
Relationship Associate
Wells Fargo
10.2015 - 11.2020
Branch Personal Banker
Wells Fargo
09.2014 - 09.2015
Branch Personal Banker
Zions Bank
10.2011 - 08.2014
Branch Personal Banker
Wells Fargo
08.2009 - 10.2011
Branch Universal Banker
US Bank
06.2008 - 08.2009
Customer Sales Lead
Victoria's Secret
08.2007 - 06.2008
Some College (No Degree) - Business Administration
Davis Applied Technology College
Generals -
Weber State University
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