Lynnette Crespo
Lancaster,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Medical Biller, Accounts Receivable
Lancaster Family Allergy
12.2012 - Current
- Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
- Streamlined billing process for increased efficiency by implementing new software solutions.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Billed secondary insurance.
- Improved cash flow by negotiating payment plans with patients experiencing financial difficulties.
- Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
- Maintained confidentiality of patient information by adhering to strict HIPAA regulations throughout the billing process.
- Facilitated clear communication between medical providers, insurance companies, and patients for smooth billing operations.
- Provided exceptional customer service while addressing patient inquiries regarding billing issues or concerns.
- Optimized workflow processes, enabling a reduction in errors and improvement in overall team productivity levels.
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Implemented quality assurance measures to minimize errors in data entry, leading to increased claim approval.
- Assist with front staff training in ensuring accuracy on patient demographic and insurance information.
- Developed patient payment plans.
- Prepared bank deposits.
- Translator
- Collaborated with the front desk to address overdue accounts and recover outstanding payments.
Medical Biller
Pennsylvania Specialty Pathology
08.2011 - 12.2012
- Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements..
- Provided exceptional customer service while addressing patient inquiries regarding billing issues or concerns.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Billed secondary insurance.
- Delivered timely and accurate charge submissions.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Processed payment via telephone..
- Implemented quality assurance measures to minimize errors in data entry, leading to increased claim approval.
- Collected payments and applied to patient accounts.
Head Bank Teller
Integrity Bank & Trust
03.2010 - 05.2011
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Contributed to the development of training materials for new hires, improving overall team competency levels.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
- Responsible for the supervision of the teller line.
- Translate.
Business Office Representative
Orthopedic Ass Of Lancaster, LTD
02.2008 - 10.2009
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Responded to customer concerns and questions on daily basis.
- Reconciled accounts receivable to general ledger.
- Billed secondary insurance.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
Education
Some College (No Degree) - Medical Billing And Coding
Lancaster County Career & Technology Center
Lancaster, PAAssociate of Applied Business - Banking and Finance
Instituto De Banca
Puerto Rico09.1988
Skills
- Commercial and Private Insurance
- Claims Processing
- Accounts receivable management
- Medical claims submission
- Insurance claims processing
- Electronic Claims
- Accounts Receivable
- Payment posting
- Insurance Billing
- Claim submission
- Payment Processing
- Customer Service
- Supervisory
- Financial Skills
- Bilingual (English - Spanish)
Timeline
Medical Biller, Accounts Receivable
Lancaster Family Allergy
12.2012 - Current
Medical Biller
Pennsylvania Specialty Pathology
08.2011 - 12.2012
Head Bank Teller
Integrity Bank & Trust
03.2010 - 05.2011
Business Office Representative
Orthopedic Ass Of Lancaster, LTD
02.2008 - 10.2009
Some College (No Degree) - Medical Billing And Coding
Lancaster County Career & Technology Center
Associate of Applied Business - Banking and Finance
Instituto De Banca
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