Lynnette Cummings
Mt. Vernon,IL
Summary
Results-driven manager with a talent for team building, leading, and motivating. Exceptional customer relations and relationship-building skills. Skilled in making independent decisions and exercising sound judgment to drive company success. Committed to leveraging training, monitoring, and morale-building abilities to enhance employee engagement and performance. Collaborative leader dedicated to fostering an engaged, empowering work culture. Adept at building and maintaining relationships with diverse stakeholders in fast-paced environments. Proven history of coordinating operations across departments, reducing costs, and promoting organizational efficiency. Highly committed with a strong work ethic. Adept at managing multiple priorities with a positive attitude. Eager to take on additional responsibilities to achieve team objectives in a full-time role that challenges me to utilize my interpersonal, time management, and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Big Lots Stores, Inc.
Mount Vernon , IL
11.2020 - Current
- Handled procedures for inventory, cash, and store operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined store operations for increased efficiency, incorporating staff training on best practices in retail management.
Manager
Huck’s Travel Center
Mt. Vernon, IL
05.2016 - 11.2020
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Direct daily operations of the store.
- Led team to achieve organizational goals.
Customer Service Representative
SITEL Worldwide
Mount Vernon , IL
09.2012 - 04.2016
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Accounts Receivable Specialist
BrookeFarm Inc /BFI Property Management
Memphis, TN
02.2004 - 09.2012
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Accounts Receivable Manager
Cavalier IT
St Louis, MO
03.2001 - 01.2004
- Verified discrepancies and resolved clients' billing issues
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Resolved valid or authorized deductions by entering adjusting entries.
- Established and checked coding procedures, monitored reports and updated internal files.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Processed incoming payments in accordance with established financial policies.
- Developed strategic plans for day-to-day financial operations.
Education
Cna - Nursing Assistance
Land of Lincoln College
Springfield, ILAAS Legal Studies Online - Legal Assistant
Patricia Stevens College
St Louis, MOSkills
- Ul>
- Team leadership and coaching
- P>Relationship building and management
- P>Customer Response
- P>Hourly shift management
- P>Goals and performance
- P>Systems and software programs
- P>Opening and closing procedures
- P>Customer Relations
- P>Accurate money handling
- P>POS systems
- P>Maximizing profitability
- P>Team Building
- P>Strategic thinker
- P>Staff Management
Personal Information
Title: Collection Professional/Customer Service Representative
Timeline
Assistant Store Manager
Big Lots Stores, Inc.
11.2020 - Current
Manager
Huck’s Travel Center
05.2016 - 11.2020
Customer Service Representative
SITEL Worldwide
09.2012 - 04.2016
Accounts Receivable Specialist
BrookeFarm Inc /BFI Property Management
02.2004 - 09.2012
Accounts Receivable Manager
Cavalier IT
03.2001 - 01.2004
Cna - Nursing Assistance
Land of Lincoln College
AAS Legal Studies Online - Legal Assistant
Patricia Stevens College