Lynnette Escudero
Los Angeles,Ca
Summary
Results-driven professional with experience in customer support and accounts receivable. Adept at managing customer inquiries, resolving issues, and ensuring customer satisfaction. Strong expertise in receivables management, credit evaluation, and collection processes. Proven ability to maintain relationships with clients and vendors, improve cash flow, and reduce credit risk. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Fan Experience
HALO SPORTS ENTERTAINMENT- INTUIT DOME
04.2024 - Current
- Helped improve their technology by rebooting and assisting with discrepancies.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Accounts Receivable | Customer Experience
NABIS
10.2022 - 12.2023
- Managed customer service inquiries and concerns related to cannabis products, ensuring high levels of customer satisfaction and retention
- Developed and maintained relationships with customers to ensure timely payment of invoices.
- Prepared monthly aging reports for review by management.
- Assisted in month-end closing process, including account reconciliations, document entries, and accruals.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Created detailed reports on customer feedback for management review.
- Recorded all customer interactions into the database system accurately and completely.
- Researched disputed invoice items for resolution of payment delays.
- Performed weekly audits of AR data entry accuracy for errors or omissions.
- Reviewed customer contracts for pricing accuracy prior to invoicing customers.
- Negotiated payment plans with past due customers while ensuring full compliance with company policies.
- Implemented new procedures within the Accounts Receivable department to improve efficiency.
Assistant Manager
La Brea Collective
05.2021 - 10.2022
- Responded to customer inquiries and concerns via email and messaging platforms promptly and professionally
- Strengthened Merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed a loyal and highly satisfied customer base through proactive management of the team - customer service strategies Assisted in organizing and overseeing assignments to drive operational excellence
- Generated repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained up-to-date knowledge of company products and services.
Lead Processor
MedMen
04.2016 - 08.2018
- Utilized Metrc tracking software to accept and reject incoming inventory
- Utilized Metrc tracking software to accept and reject incoming inventory
• Communicated with the processing supervisor if unable to achieve the timeline or resolve the error - interacted regularly with peers and management to pursue continuous improvement of facility operations and promote a teamwork-focused environment
- Prepared, boxed, and staged outgoing shipments Made sure that products were intact accordingly and ready to be sold.
- Ensured compliance with company policies, procedures, and regulations related to document processing.
- Performed quality assurance checks on all processed documents before release.
Education
Associates Degree - Sociology
California State University Monterey Bay
Monterey, CA06-2014
Skills
- customer service obsessed, creative, energetic, and detail-oriented
- Outstanding problem-solving and troubleshooting skills
- Ability to work independently and as part of a team
- Strong written and oral communication skills
- experience working in customer service at a high-volume B2C technology business
- Experience in accounts receivable and handling financial documents
- Slack
- Front
- Metrc
- Quickbooks
- Google sheets
- Google Docs
- Retool
- Administrative Support
- Organizational Skills
References
- Jeanie Worden,( Supervisor Of Customer Experience- Nabis) 951-288-1668, jeanieworden@gmail.com
- Nora Demarcky,(Accounts Receivable Manager- Nabis) 510-789-6813, Noragilda@gmail.com
- Imani Frazier, (Senior Account Manager- Unruly Angency) 702-581-2375, ifrazier1311@gmail.com
- Luis Morales, (Inside sales & sales support- Raw Garden) 805-588-0831, Moralife805@gmail.com
- Whitney Thames, (Sales Manager- Miss Grass-MG Solutions) 508-843-9208
Timeline
Fan Experience
HALO SPORTS ENTERTAINMENT- INTUIT DOME
04.2024 - Current
Accounts Receivable | Customer Experience
NABIS
10.2022 - 12.2023
Assistant Manager
La Brea Collective
05.2021 - 10.2022
Lead Processor
MedMen
04.2016 - 08.2018
Associates Degree - Sociology
California State University Monterey Bay
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