Lynnette Galarza
Yuma,AZ
Summary
Highly ambitious, strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
Exceptional community hospital Yuma
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Food Inspector
California Department of Food and Agriculture
04.2021 - 08.2021
- Maintained quality inspection records database.
- Assisted in reducing the risk of foodborne illnesses through diligent monitoring and enforcement of proper sanitation practices.
Seasonal Driver Helper Coordinator Supervisor
United Parcel Services, UPS
11.2020 - 04.2021
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
Scheduler
Yuma Cardiology Associates
03.2018 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Scheduler
Focused Imaging of Arizona
- Book appointments for either Ultrasound, Ct, or MRI either on the phone or in person
- Call patients one day prior to their appointment to remind them of their scheduled date and time
- Obtain current blood work for patients if needed
- Verify insurance information with patients to make sure billing information is correct
- Advise patient of any co-pay or deductible that will need to be collected at the time of service
- Confirm with patient that there is no foreign object in body that is not MRI safe for patient safety
Receptionist
Sunset Community Health Center
08.2012 - 01.2015
- Welcome patients and visitors in person and over the phone
- Answering phones while still maintaining polite, and consistent phone manner using phone etiquette
- Responsible for keeping reception area clean and organized
- Register new patients and updating existing patient demographics
- Coordination and verification of patients insurance benefits
- Facilitates patient flow by notifying the providers of patient arrivals, and being aware of delays, communicating with patients and staff
- Respond to patients and visitors inquiries in a courteous manner
- Making sure office supplies are stocked and neatly put away
- Protects patient confidentiality by abiding HIPAA policies and procedures
- Receive, post and reconciliation accounts daily for payments by cash, checks, and credit/debit cards
- Issue receipts, credits, change to patients
Customer Service Specialist
Best Buy
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Received payments by cash and credit/debit cards
Assistant Manager
Yuma Auto Rebuilders LLC
- Met all customer call guidelines including service levels, managed productivity, insurance claims and deadlines in a timely manner
- Ensure the business operations run smoothly in the shop
- Provide excellent customer service
Education
High School Diploma -
Kofa High School
Yuma, AZ2011
Skills
- 50 WPM
- Exceptional Customer Service
- FAST LEARNER
- Billing
- Customer Service Skills
- Data Entry
- Filing
- Microsoft
- Microsoft Word
- Receptionist
- Scheduling
- Phone Etiquette
- Insurance Verification
- Medical Office Experience
- HIPAA
- Medical Records
- Medical Scheduling
- Computer Literacy
- Medical Receptionist
- Medical Terminology
- Medical Coding
- Word Processing
- Medical Billing
- Patient Care
- EMR Systems
Assessments
- Verbal communication, Highly Proficient, 11/19
- Automotive maintenance, Proficient, 07/19
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administrative Assistant
Exceptional community hospital Yuma
08.2022 - Current
Food Inspector
California Department of Food and Agriculture
04.2021 - 08.2021
Seasonal Driver Helper Coordinator Supervisor
United Parcel Services, UPS
11.2020 - 04.2021
Scheduler
Yuma Cardiology Associates
03.2018 - 05.2020
Receptionist
Sunset Community Health Center
08.2012 - 01.2015
Scheduler
Focused Imaging of Arizona
Customer Service Specialist
Best Buy
Assistant Manager
Yuma Auto Rebuilders LLC
High School Diploma -
Kofa High School
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