Lynnette Henderson
Ojai
Summary
Securing a position in which I can demonstrate my admin skills and people friendly approach, to create a positive environment where employees and clients wish to return again and again
Overview
21
21
years of professional experience
Work History
Scheduling Care Coordinator
Cortica
11.2022 - Current
- Manage and process Provider PTO and same day call outs
- Provide coverage for clients who's therapist are out due to Safety Care Training
- Reply to emails sent in by either families, clinical team or therapist and assist with any schedule adjustments
- Update schedules for incoming new hires including orientation appointments and overlaps
- Respond and assist with any provider errors with converting their sessions
- Handle one time client cancellations due to medical appointments, vacations, etc.
Scheduler / Client Service Coordinator
Kadiant LLC
01.2021 - 01.2022
- Responsible for all ongoing scheduling needs – including client assignments, identifying clinical needs and all ongoing staffing arrangements.
- Accommodate client and staff requests and needs as it relates to scheduling
- Oversee and investigate any client or staff cancellations, handle rescheduling and temporary staff substitutes as needed
- Communicate constantly with both clients and other Team Members to ensure maximum satisfaction and efficiency
- Ensure client profiles and labels are well maintained in Central Reach.
- Assist technicians with any administrative concerns they may be struggling with, support and troubleshoot their schedules in Central Reach, client concerns, etc.
Scheduling Coordinator
S&S Property Management
01.2017 - 01.2020
- Assist the public with questions regarding current listings, rent amounts, lease information and maintenance requests
- Schedule Annual Inspections for over 800 properties
- Schedule property viewings for prospective tenants
- Using Google Calendar, schedule all appointments for 3 Property Managers
Patient Coordinator
New Body MD Surgical Center
01.2016 - 01.2017
- Responding to questions regarding procedures offered
- Scheduling consultations for potential patients
- Accurately entering all patient health information
- Screened calls between surgery centers
Inside Sales Manager
The Box Lunch Co.
01.2005 - 01.2013
- Assisted clients with catering details
- Worked closely with in-jeopardy accounts
- Assisted with recipe and product development
- Sales Lead for large events and conferences requiring food service for the public
Education
B.A. - Social Sciences
San Francisco State University
San Francisco, CA01.2003
Skills
- Multi-tasking, extreme attention to detail, problem solving, operation of dual monitors, Proficient in Excel, Central Reach, Microsoft Teams, Zendesk, Citrix, Athena, Vonage and Appfolio
Languages
English
Timeline
Scheduling Care Coordinator
Cortica
11.2022 - Current
Scheduler / Client Service Coordinator
Kadiant LLC
01.2021 - 01.2022
Scheduling Coordinator
S&S Property Management
01.2017 - 01.2020
Patient Coordinator
New Body MD Surgical Center
01.2016 - 01.2017
Inside Sales Manager
The Box Lunch Co.
01.2005 - 01.2013
B.A. - Social Sciences
San Francisco State University
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