Lynnette Hocker
Mounds View,MN
Summary
Over 20 years of customer service and Insurance Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic [ Patient and Insurance Coordinator, motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. To seek and maintain Part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Patient Registration and Insurance Coordinator
Hennepin Healthcare System
03.2006 - 10.2019
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Maintained confidentiality of patient data and condition to safeguard health information
- Upheld confidentiality requirements and regulatory compliance guidelines
- Worked closely with patients to deliver excellent and direct individualized patient care
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Verified insurance and communicated coverage to staff and patients
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims
- Filed and tracked insurance claims and communicated claims status to patients
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff and patients.
RCM Senior Representative Revenue Cycle Management
Hennepin Healthcare System
03.2006 - 10.2019
- Identified and resolved payment issues between patients and providers.
- Reached out to insurance companies to verify coverage.
- Contacted responsible parties for past due debts.
- Balanced and reconciled accounts.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs .
- Over 20+ years experience working with Patience and various Insurance Company
Insurance/Patient Coordinator
Advance Dental Care
04.1999 - 06.2006
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Phone call's from patient numbered 35-60 daily
Education
Certified Medical Assistant - Medical Assistant
Lakeland Medical/Dental
1402 W Lake St01.1996
Skills
- Admissions Screening
- Customer Experience
- Insurance Form Processing
- Collection Management
- Registration Processes
- Medical Terminology
- Insurance practices
- Claims Processing
- Documentation
- Multitasking ability
- Medical terminology
I love a good mystery,
I have been reading mystery's from the age of 8 my aunt bless her introduce me to it
I love books by Stephen King, And realize, reading his books at night, not a good thing to do
Timeline
Patient Registration and Insurance Coordinator
Hennepin Healthcare System
03.2006 - 10.2019
RCM Senior Representative Revenue Cycle Management
Hennepin Healthcare System
03.2006 - 10.2019
Insurance/Patient Coordinator
Advance Dental Care
04.1999 - 06.2006
Certified Medical Assistant - Medical Assistant
Lakeland Medical/Dental
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