Lynnette Liseo

• Delivered attentive service to customers in person and via phone to foster positive experiences.
• Addressed customer requests and inquiries to enhance overall satisfaction.
• Executed daily tasks with precision to ensure smooth operations.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Earned recognition from management for driving sales through dedicated merchandising efforts.
• Executed store resets efficiently
• Implemented planogram layouts
• Achieved project objectives and met deadlines.
• Executed daily tasks with precision and reliability, contributing to overall operational success.
• Prioritized and organized tasks to efficiently accomplish service.
• Worked successfully with a diverse group of coworkers to accomplish goals.
• Collaborated with diverse teams to enhance workplace productivity and achieve collective objectives.

• Ensured accuracy in cash register operations and transaction processing to minimize discrepancies.
• Processed payments from customers using various payment methods such as credit cards or cash.
• Performed duties of a cashier during peak periods or staff shortages.
• Maintained accurate records of financial transactions using POS systems or manual registers.
• Reconciled registers to prepare daily bank deposits.
• Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
• Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
• Implemented operational procedures such as opening and closing procedures for the store.
• Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Provided exceptional customer service and resolved inquiries efficiently.
• Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
• Resolved customer disputes in a timely manner while adhering to company policies.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Trained new employees on store policies and customer interaction techniques to foster a knowledgeable team.
• Assisted in daily store operations and staff management tasks.
• Supported management in scheduling staff shifts to optimize coverage.
• Collaborated with team to uphold cleanliness and safety standards in the store.
• Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
• Organized merchandise displays to improve customer engagement and optimize shopping experience.
• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Provided temporary assistance during busy periods.
• Performed administrative tasks such as filing paperwork or preparing documents for audits.
• Investigated discrepancies in financial statements or accounting reports.
• Ensured compliance with relevant laws and regulations related to cash handling operations.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Used Point of Sale register system to complete transactions.
• Mentored newly hired staff in upselling techniques to improve sales.
• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

• Executed planogram setups to optimize product placement.
• Created visually appealing product displays, increasing customer engagement and driving sales.
• Coordinated vendor partnerships to secure timely merchandise deliveries, supporting store inventory needs.
• Implemented best displays across various retail locations.
• Executed planogram strategies in collaboration with store management, ensuring consistency and compliance across locations.
• Regularly monitored store shelves to ensure product availability, restocked and rotated merchandise.
• Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
• Organized displays according to company standards and specifications.
• Built product displays and placed appropriate signage for merchandise.
• Scanned shelves and product for expired or discarded outdated items.
• Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
• Printed labels and tags for merchandise.
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
• Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
• Provided training and support for new staff members in regards to merchandising operations.
• Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
• Cleaned and organized display cases, shelves and aisles.
• Store Resets and Remodel
• Placed prices and descriptive signage to enhance displays and promote items.

• Morgan Auto Group Service Dept, Sales Advisor, Sales Advisor and Internet Sales. Honda of Lake City, FL other location Toyota and Ford.
• Demonstrated vehicle features and benefits during customer test drives.
• Assisted clients with vehicle selection and financing options.
• Provided detailed information about vehicle features and services.
• Coordinated test drives, enhancing client experience and satisfaction through personalized interactions.
• Maintained up-to-date inventory knowledge to effectively guide client decisions and preferences.
• Addressed client inquiries promptly and resolved concerns efficiently.
• Educated clients on vehicle maintenance and warranties available.
• Built strong relationships with clients to foster trust and loyalty.
• Identified client needs and provided tailored solutions.
• Managed customer complaints effectively by utilizing problem solving skills.
• Advised clients on product features and benefits best suited for their individual needs.
• Participated in team meetings to discuss strategies for improving customer experience.
• Kept confidential client information properly protected and only used for official purposes.
• Cultivated client relationships through regular communication and follow-up to encourage repeat business.
• Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
• Trained new staff members on customer service protocols and procedures.
• Provided technical support to resolve customer queries quickly.
• Generated sales leads by attending industry events and networking opportunities.
• Analyzed customer data to generate reports on trends and insights.
• Created marketing materials such as brochures, flyers, emails. to promote products and services.
• Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
• Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
• Articulated value of Features and educated clients on benefits of each.
• Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
• Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
• Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
• Engaged customers by providing product knowledge and addressing inquiries.
• Assisted clients in selecting vehicles that fit their needs and preferences.
• Provided detailed product knowledge to enhance customer decision-making.
• Maintained up-to-date knowledge of industry trends and competitor offerings.
• Coordinated with financing teams to facilitate smooth purchase processes.
• Built strong relationships with clients to ensure repeat business and referrals.
• Conducted follow-up communications to address client inquiries post-purchase.
• Resolved client concerns promptly, ensuring a positive dealership experience.
• Assisted in planning preparation promotional events to attract new customers to the dealership.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Generated new sales leads through cold calling and networking activities.
• Maintained accurate records of all sales and prospecting activities.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Reviewed monthly performance against targets set by management team.
• Researched competitors' products, prices, and sales techniques.
• Negotiated deals and handled complaints or objections.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Operated register, handled cash and processed credit card transactions.

• Hired as Administrator for temporary project to update documentation and improve storage and retrieval processes for employee files, with a focus on records spanning over 20+ years.
• Screen calls, assisted with billing, assisted with some tax forms required by IRS and DOT.
• Filled in as safety director, ensured compliance by maintaining up-to-date documentation and introducing new forms for driver vehicle requirements and drug testing protocols.
• Maintained organized filing system for documents and records management.
• Assisted in preparing reports and presentations for internal meetings.
• Handled correspondence and communication with clients and vendors efficiently.
• Supported onboarding process for new employees through training materials preparation.
• Utilized software tools to streamline administrative processes and maintain data accuracy.
• Managed daily administrative tasks to ensure smooth office operations.
• Monitored emails, sorted mail and distributed correspondence accordingly.
• Performed data entry tasks into computer databases from paper documents.
• Answered incoming calls and responded to customer inquiries.
• Maintained filing system for important documents such as contracts and invoices.
• Checked office stock to determine supply levels and maintain inventory.
• Enhanced office organization by developing efficient filing system and customer database protocols to streamline access to information.
• Coordinated meetings with drivers to discuss schedules and safety protocols.
• Developed spreadsheets to track project progress, budgets and other related data.
• Prepared reports on various projects for management review.
• Designed forms and templates to streamline workflow processes within organization.
• Compiled statistical data from various sources for analysis.
• Conducted performance commended training programs for staff development.
• Handled correspondence, including drafting emails, memos, and reports for senior management.
• Managed scheduling and coordination of office events and meetings.
• Maintained accurate records and organized documentation for easy access.
• Assisted in preparing reports and presentations for management review.
• Responded promptly to inquiries via phone, email, and in-person communication.
• Collaborated with team members to streamline administrative processes effectively.
• Implemented filing systems to enhance office organization and efficiency.
• Supported onboarding processes by coordinating training materials and schedules.
• Provided administrative support to various departments as needed for projects.
• Provided general administrative support to staff members.
• Ensured that all paperwork was completed accurately before submission deadlines.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Improved office organization by developing filing system and customer database protocols.
• Updated databases with new employee information, job changes and terminations.
• Coordinated meetings, conferences, travel arrangements.
• Monitored payroll, credit card purchases and invoicing to prevent financial errors.
• Created presentations with Microsoft PowerPoint for management team members.
• Compiled data from multiple sources into comprehensive reports for management review.
• Developed and maintained databases for tracking projects, clients, and financial records.
• Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
• Ensured compliance with health and safety regulations within the office environment.
• Maintained positive working relationship with fellow staff and management.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Set specific goals for projects to measure progress and evaluate end results.

• Organized files and records for department managers, facilitating easy access and sharing via email.
• Scanned spring assessments with ledger information and all photos of each location.
• Implemented a spreadsheet to share intercompany from the database and all counties records.
• Reorganized and cleaned up expired files in preparation for audit compliance.
• Evaluated merging financial reports in different formats into one spreadsheet.
• Scanned all water well permits and blueprints into appropriate department packets.
• Transferred three years of records to assist in the company's efforts of becoming paperless.
• Verified functionality of all links before launch of company's new public website, ensuring a smooth user experience.

• Coordinated accounts payable across all departments, generating financial reports on a regular basis.
• Managed company's files and payroll systems to ensure organization and accuracy.
• Prepared month-end reports and quarterly and annual profit and loss statements.
• Performed data entry for bookkeeping, including preparation of P&L and 1099 forms.
• Stored and retrieved records including performing Audits.
• Ensured compliance with federal and state regulations.
• Westbrook, CT

• Managed daily office operations and maintained efficient workflow.
• Processed accounts payable for all departments and generated daily, weekly, monthly, semi-annual, and annual financial reports.
• Prepared month-end reports as well as quarterly and annual Profit and Loss.
• Ensured compliance with federal government and state regulations by conducting thorough reviews.
• Maintained company's files and payroll.
• Stored and retrieved records including performing Audits.
• Data entry Bookkeeping P&L plus more.
• Entered data for profit and loss while serving as a stand-in for the owner.
• Utilized various software and tools to streamline processes and optimize performance.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Collaborated with diverse coworkers to meet project goals and resolve service-related issues.

• Implemented all correspondences and coordinated repairs and maintenance of all properties.
• Facilitated calls and scheduled meet & greets, move-in, and move-out inspections to enhance tenant experience.
• Collected fees from renters to ensure compliance with leasing agreements.
• Verified financial income and employment to ensure accuracy.
• Stored and retrieved records including performing Audits.
• Middletown, CT

• Managed daily office operations to create a welcoming environment for patients and support smooth workflow.
• Coordinated patient scheduling to optimize appointment slots and reduce wait times.
• Handled billing inquiries and processed insurance claims for dental services.
• Managed daily operations for a busy dental practice.
• Maintained accurate patient records and confidential information.
• Facilitated communication between dental staff and patients to improve service delivery and patient satisfaction.
• Assisted in billing processes and insurance claim submissions regularly.
• Ensured compliance with health regulations and safety protocols consistently.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Reviewed files and records to obtain information and respond to requests.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Coded and entered daily invoices with in-house accounting software.
• Resolved customer complaints or answered customers' questions.
• Organized patient records and maintained compliance with privacy regulations.
• Coordinated patient scheduling and appointment reminders for dental services.
• Assisted in covering the front office manager during her leave.
• Handled insurance claims processing and billing inquiries efficiently.

Assisted clients in developing personalized financial plans.

• Investment opportunities and market trends for client portfolios.
• Prepare detailed reports for client meetings.
• Managed client communications, providing timely updates on financial goals to enhance client engagement.
• Organized documentation and maintained accurate records of client interactions.
• Scheduled appointments and coordinated meetings between clients and financial planners.
• Maintained and strengthened relationships with existing customers while actively pursuing new client opportunities.
• Managed quality control and maintained high level of customer satisfaction.
• Provided customer service support by promptly addressing inquiries and efficiently returning phone calls.
• Reviewed customer requests, resolved questions and defined specifications before completing orders.
• Resolved customer inquiries promptly via phone or email communication channels.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

• Worked as a videographer and photographer for the Visual Media Department, capturing key events and projects.
• Managed multiple video and photos projects simultaneously, ensuring timely completion and adherence to budget constraints.
• Maintained video and photos production schedules, coordinating personnel to meet project deadlines.
• Maintained video equipment and completed related documentation to ensure operational readiness.
• Secured and organized projects and footage using all entries' standardized practices.
• Reviewed work orders and specifications to plan operational procedures and sequences for setup.
• Preparation for relocation of Historical Library and all to be reset once relocation is completed.