Lynnette Lokey
Houston,TX
Summary
My objective is to obtain a position that offers the opportunity to direct and oversee all aspects of a store in order to maximize efficiency and revenue. To be a part of an organization that understands and rewards excellence, a strong work ethic and provides advancement opportunities based on merit and abilities.
Overview
12
12
years of professional experience
Work History
Store Manager
Life Storage /Extra Space
04.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Life Storage
01.2017 - Current
- Rent storage spaces and trucks including suggestive selling of merchandise
- Accept payments and completing daily bank deposits
- Handle customer concerns and complaints at the store level to reduce escalation
- Maintain the property, spaces and curb appeal for current and prospective renters
- Perform daily grounds inspections
- Management duties
- Review documents for compliance and accuracy, (Rental agreements, auction paperwork, etc.)
- Maintain high audit scores through continued training and employee accountability
- Keep budgeted 'Repair & Maintenance' to a minimum by utilizing in house resources
Storage Manager
U-Haul
01.2013 - 01.2017
- Training the housekeepers at 11 locations
- Perform daily grounds inspections
- Auction preparation including auction ads, and timelines for multiple locations
- Review documents for and accuracy and compliance
- (Rental agreements, auction paperwork, etc.)
- Broadcast performance numbers to create competition and growth
- Maintained delinquencies at 11 stores down to 6.35%
- Handled customer concerns and complaints at the store level to reduce escalation
Education
Criminal Justice -
01.2009
Conroe High -
01.1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
Accomplishments
- Deans List
- Honor Roll
Timeline
Store Manager
Life Storage /Extra Space
04.2020 - Current
Assistant Store Manager
Life Storage
01.2017 - Current
Storage Manager
U-Haul
01.2013 - 01.2017
Criminal Justice -
Conroe High -
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