Dedicated and resourceful professional with a proven track record as a hardworking single mother of three boys. Demonstrates exceptional skills in time management, multitasking, and fostering a supportive environment. Leverages experiences in parenting to bring valuable qualities to the workplace.
Overview
17
17
years of professional experience
Work History
Single Motherhood
Maxwell Household
01.2007 - Current
Implemented effective time management strategies to balance personal and family commitments, showcasing organizational skills and prioritization.
Handle multiple priorities simultaneously, skill honed through balancing work, household duties, and parenting duties
Problem solving to address unique challenges associated with parenting and maintaining a harmonious household
Adapting quickly to changes and unforeseen circumstances
Communicate openly and effectively with three children of varying ages
Patience and composed demeanor while approaching daily challenges of parenting, translating to a calm and collected approach in professional settings.
Delivery Driver
Amazon
10.2022 - Current
Delivered anaverage of 50 packages to customer doorsteps and business offices per day
Managed customer inquiries and complaints in a polite and professional manner
Followed corporate procedures to maintain company and customer data confidentiality
Completed on-time deliveries by choosing the best and most efficient routes
Loaded vehicle and properly secured items to prevent damage for deliveries
Operated vehicle safely in highly congested areas with no traffic violations
Kept detailed mileage and fuel reports to track overall fuel costs
Completed rush deliveries on tight timetables to satisfy customer needs
Private Care Provider/Advocate
Self Employed
02.2012 - 05.2023
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Assisted clients with daily living needs to maintain self-esteem and general wellness
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
Provided safe mobility support to help patients move around personal and public spaces
Assisted with daily living activities, running errands, household chores and coordinating appointments and schedules
Completed regular check-ins and progress reports for each client
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
Entrusted to handle confidential and sensitive situations in professional matter
Lead Driver for Meals on Wheels Program
Lutheran Social Services of The Southwest
08.2010 - 02.2012
Coordinated with drivers to organize timely pickup from kitchen and delivery of over 240 orders daily
Exercised leadership capabilities by successfully motivating and inspiring others
Counseled drivers on violations of company policy or service standards to improve performance
Streamlined loading processes, ensuring accurate order fulfillment and reducing errors.
Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
Developed and maintained long-term, positive relationships with team of drivers to enhance morale and productivity
Generated consistent referrals, donations, and repeat clients by providing leading team to provide friendly and fast service
Re-delivered orders, on own time, if client missed delivery
Proved successful working within tight deadlines and fast-paced environment
Server
Jerry Bob's Family Restaurant
08.2009 - 01.2012
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Demonstrated adaptability and positive attitude in response to rapid change, maintaining high energy and professionalism when interacting with customers and staff
Set a positive tone for entire dining experience as first point of contact for incoming guests
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Flowing Wells High School
Tucson, AZ
Skills
Efficient and Self-Motivated
Strong Work Ethic
Punctual and Reliable
Adaptable and Flexible
Documentation and reporting
Knowledge of HIPPA
Case and Care Plan Management
Customer and Client Relations
Client Education, Advocacy and Support
Policy and Procedure Adherence
Behavioral Management
Patient Companionship
Accomplishments
Balanced Work and Parenting:
Successfully balancing professional responsibilities with single parenting duties, showcasing exceptional time-management skills.
Financial Management:
Successfully managing a tight budget, ensuring the financial stability of a single-parent household
Conflict Resolution:
Developed strong conflict resolution skills through managing diverse needs and conflicts within the household, translating to effective dispute resolution in professional settings.
Client Companionship:
Cultivated meaningful long lasting friendships with clients that have endured despite no longer being associated professionally
References
Professional, Olivia Mercado and Liv Mercado, Stockton, CA, 209-482-7523
Professional, Annette and David Magilton, Stockton, CA, 209-855-1963
Personal, Earlene Olson, Stockton, AZ, 209-642-1452
Personal, Melody Gallegos, Tucson, AZ, 520-829-8888
Timeline
Delivery Driver
Amazon
10.2022 - Current
Private Care Provider/Advocate
Self Employed
02.2012 - 05.2023
Lead Driver for Meals on Wheels Program
Lutheran Social Services of The Southwest
08.2010 - 02.2012
Server
Jerry Bob's Family Restaurant
08.2009 - 01.2012
Single Motherhood
Maxwell Household
01.2007 - Current
Flowing Wells High School
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