Lynnette Mitchem
Hallieford,VA
Summary
Operations Manager with over 25 years of experience. Proficient in operational enhancements, quality improvements, and team leadership. Well versed in developing successful teams and motivating employees to meet individual and team objectives. A business professional with a strong work ethic and great leadership skills. Proven success leading productive teams, controlling budgets and networking with other business units within the organization.
Overview
27
27
years of professional experience
Work History
Deposit Operations Manager
Chesapeake Bank
Kilmarnock, VA
01.2023 - Current
- Increased department productivity through cross-training initiatives, enabling team members to handle multiple responsibilities.
- Managed daily operations of the deposit team, ensuring all tasks were completed accurately and within deadlines.
- Improved customer satisfaction with timely and accurate deposit processing, addressing inquiries promptly and professionally.
- Worked closely with senior management to develop policies related to deposit operations that aligned with overall business objectives.
- Developed strong working relationships with branch managers to facilitate effective communication regarding deposit issues.
- Complied with established internal controls and policies.
- Held monthly team meetings
- Held daily pull-up meetings with team
- Worked on project to reduce the number of statement cycles for deposit accounts
Operations Manager
Wells Fargo Bank
Glen Allen, VA
04.1997 - 01.2022
- Managed a team responsible for retrieving historical records for Wells Fargo Advisors client including records from all prior firms from acquisitions and mergers
- Performed research using various tools in order to provide the records
- Trained any new team members on this process and well as trained current team members on system enhancements needed for research purposes
- Conducted team member mid-term and annual performance reviews
- Implemented policies and operating procedures for the team as well as conduct quality review of team’s production
- Planned daily operational strategies, including routing team workflows
- Aided senior leadership when needed on executive decision-making opportunities by generating daily and monthly production and volume reporting
- Cultivated and strengthened relationships with our customers, vendors and internal stakeholders
- Contributed to the development and evaluation of service level agreements
- Designed performance metrics used to provide department performance for senior management as well as provide individual team member performance. This information used for the team member mid-term and annual performance reviews
- Assisted during several corporate mergers by visiting the sites to review their historical records in order to incorporate those records into our everyday process
Education
Bachelor of Science - Business Administration - Finance
Christopher Newport University
Newport News, VA05-1992
Skills
- Proficient in MS Of£ıce (Word, Excel, PowerPoint) Outlook
- Performance Reporting
- Staff Training and development, staff retention
- Procedure development
- Delegation
- Quality Assurance
- Troubleshooting and problem solving
- Knowledge of SmartSheet application
Timeline
Deposit Operations Manager
Chesapeake Bank
01.2023 - Current
Operations Manager
Wells Fargo Bank
04.1997 - 01.2022
Bachelor of Science - Business Administration - Finance
Christopher Newport University
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