Lynnette Nicole Gallo
Hialeah
Summary
Dynamic Medical Office Specialist with extensive experience excelling in patient communication and insurance coordination. Proficient in the ECW platform, EMR services, and HIPAA compliance. I effectively helped manage clinic operations and trained staff, ensuring seamless patient care and operational efficiency. Compassionate and detail-oriented, I thrive in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Medical Office Specialist
HCA FL MIAMI ELECTROPHYSIOLOGY
Miami
06.2022 - 10.2024
- Answer multiple phones calls at once
- Return Patient / After Hrs Voicemails
- Responsible for receiving and completing all Electronic Faxes for the practice
- Communicated effectively with patients regarding treatment plans and follow-up care.
- Responsible for running point in all EP clinics: [front desk / chk out] >>Monday’s post Pacemaker or Defibrillator wound clinic >>Tuesday/Thursday post Op/nurse follow up clinic >>Wednesday’s NP’s/follow ups
- Coordinated insurance authorizations and verified patient eligibility for new patients, follow up's, diagnostic procedures & outpatient / inpatient surgery.
- Responsible for scheduling new patients referred for surgery or standard EP eval
- Prepared medical records and ensured compliance with privacy regulations.
- Used as a floater in ALL departments when coverage is needed
- Responsible for collecting money towards patient’s deductibles, co-payments & self-pay’s
- Trained new staff on office procedures and electronic health record systems.
- Communicated with patients with compassion while keeping medical information private.
Surgical Coordinator
HCA FL MIAMI-DADE CARDIOLOGY CONSULTANTS
Miami
01.2010 - 01.2020
- Responsible for scheduling hospital procedures
- Work as a liaison between patient, hospital & physician
- Responsible for obtaining the correct referral/authorization for both physician & facility procedures that are scheduled
- Ensure that all doctor’s orders are accurately carried out
- Insurance verifications
- Register new patients
- Used as a floater in all of our departments when coverage is needed (i.e.: Diagnostics, Front Desk, Chk Out, Insurance)
- Responsible for collecting money towards patient’s deductibles, co-payments & self-pay’s
Administrative Assistant
ABSOLUTE PSYCHOLOGICAL SERVICES
Miami
01.2008 - 01.2010
- Secretarial / Reception duties
- Pull & file Charts
- Check patient’s in & out
- Call insurances to verify benefits
Administrative Assistant
SOL MELIA HOTELS & RESORTS CORP.
Miami
01.2007 - 01.2008
- Secretarial / Reception duties
- Responsible for ordering, receiving & distributing office supplies
- Work hand in hand with accounting department doing invoicing & AMEX spreadsheets
- Marketing research for the company in comparison to its competition
Assistant Manager
CUSTOM CONTROLS TECHNOLOGY, INC.
Miami
01.2002 - 01.2006
- Greeting & receiving clients
- Answering phones, screening/transferring calls
- Creating / maintaining filing system
- Data Entry
- Responsible for all in-coming & out-going purchase orders
- Responsible for all in-coming & out-going mail
- Other miscellaneous tasks (i.e.: faxing, copying, keeping storage room inventory, ect.)
Education
High School Diploma -
BARBARA GOLEMAN SENIOR HIGH SCHOOL
Miami Lakes, Florida01.2002
Skills
- HIPPA Compliance
- EMR [Electronic Medical Records] services
- ECW V110, ECW V1150, ECW V120 [eClinical Works]
- PatientKeeper and MediTech
- Availity
- OneSource [ins verify]
- UHC [United Health Care]
- Evolent [formerly "NCH" New Century Health]
- RadMD / NIA
- Turning Point
- EviCore
- Oscar and Healthsun
- TrendMicro
- Ambetter
- USHealth
- EHR management
- Intergy solutions
- Microsoft Office [MS Word, MS Excel]
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Office Specialist
HCA FL MIAMI ELECTROPHYSIOLOGY
06.2022 - 10.2024
Surgical Coordinator
HCA FL MIAMI-DADE CARDIOLOGY CONSULTANTS
01.2010 - 01.2020
Administrative Assistant
ABSOLUTE PSYCHOLOGICAL SERVICES
01.2008 - 01.2010
Administrative Assistant
SOL MELIA HOTELS & RESORTS CORP.
01.2007 - 01.2008
Assistant Manager
CUSTOM CONTROLS TECHNOLOGY, INC.
01.2002 - 01.2006
High School Diploma -
BARBARA GOLEMAN SENIOR HIGH SCHOOL
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