Lynnette Rodriguez
Orlando
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Paint Dept Associate
Lowe's
09.2022 - Current
- Collaborated closely with other departments to execute store-wide initiatives, driving overall customer experience improvement.
- Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
- Participated in storewide events such as workshops or demonstrations showcasing painting techniques or DIY projects.
- Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.
Head Cashier
Lowe's
09.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Customer Service Representative and Cashier
Forever 21
09.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Department Supervisor
Victoria's Secret PINK
12.2019 - 12.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Education
Valencia College
Orlando, FLSkills
- Fluency in two languages - English and Spanish
- Microsoft Word, Excel, Power Point, and pdf
Timeline
Paint Dept Associate
Lowe's
09.2022 - Current
Head Cashier
Lowe's
09.2022 - Current
Customer Service Representative and Cashier
Forever 21
09.2022 - 01.2024
Department Supervisor
Victoria's Secret PINK
12.2019 - 12.2021
Valencia College
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