Lynnette Scott
Midwest City
Summary
Authorized to work in the US for any employer Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Office Manager's Assistant
Morningstar Storage
04.2022 - Current
- As well as maintenance crew
- I answer phones, send and receive e-mails
- I work closely with the store manager to schedule property showings, and scheduling use of our property truck
- Make deposits and change orders, take in payments knowledge in Excel, Word, Outlook, Teams, Paycom, and Sitelink
- I am a self starter, I like to be organized, prompt, and I have an approachable attitude
- I like to keep a clean appearance, from the way I look to the way the company I work for looks
- Cleanliness and organization is important to me.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained computer and physical filing systems.
Sales Associate
Kohls Department Store
01.2022 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
Manager
Hollywood Video
03.2000 - 05.2011
- Duties included making work schedule, hiring, training, video software, customer service, counting cash, phone and typing skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Video Clerk
MovieStarz Video
01.1986 - 06.1999
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Shawnee High School
Shawnee, OK05.1986
Skills
- File and Data Retrieval Systems
- Workflow Processes
- Personnel Files
- Office Supplies and Inventory
- Reading Comprehension
- Office Management Software
- Written Communication
- Financial Documentation
- Credit and Collections
- Workflow Optimization
- Absenteeism reduction
- Sorting and Labeling
- Training and Development
- Accounts Payable and Receivable
- Conflict Management
- Technical Support
- Performance Improvement
- Office Procedures
- Office Organization
- Strategic Planning
- Banking Operations
- Coaching and Training
- Customer Service Management
- Office Cleaning
- Excellent Multitasking Abilities
- Customer Care
- Customer Satisfaction
- Organize Files
- Organizational Skills
- Scheduling
- Project Management
- Customer Relations
- Policy Implementation
Certification
Store Management Experience (10+ years)
Loss Prevention (10+ years)
Merchandising (10+ years)
Clerical Experience (10+ years)
Assistant Manager Experience (5 years)
Writing Skills
Office Management
Typing
Timeline
Office Manager's Assistant
Morningstar Storage
04.2022 - Current
Sales Associate
Kohls Department Store
01.2022 - 02.2022
Manager
Hollywood Video
03.2000 - 05.2011
Video Clerk
MovieStarz Video
01.1986 - 06.1999
High School Diploma -
Shawnee High School
Similar Profiles
Jomah A. KpengbaJomah A. Kpengba
Property Manager Assistant at Morningstar StorageProperty Manager Assistant at Morningstar Storage
Jessica WilliamsonJessica Williamson
Senior Property Manager at Morningstar StorageSenior Property Manager at Morningstar Storage
Melissa MeyersMelissa Meyers
Live Chat Agent at Morningstar Storage CompanyLive Chat Agent at Morningstar Storage Company