Lynnette Sessoms
New York,Ny
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
6
6
years of professional experience
Work History
Senior Analyst - Business Operations
Walmart
07.2022 - Current
- Enhance team productivity by streamlining workflow processes and implementing time-saving strategies.
- Delivers accurate item analyst by conducting weekly reporting thorough data analysis and research.
- Optimize project management, resulting in timely deliverables and improved event performance.
- Develop comprehensive risk management strategies to minimize potential losses and safeguard business interests.
- Provides expert advice for senior management, contributing to informed decision-making and strategic planning.
- Collaborate with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Spearheads process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
- Elevate departmental performance through problem solving strategies aimed at creating a better customer experience.
- Mentored/Trained incoming analysts, fostering professional development while enhancing overall team performance.
- Validate results and performed quality assurance to assess accuracy of data leading to the publication of 20% of unpublished items weekly.
ECommerce Operations Associate
Neiman Marcus
06.2021 - 06.2022
- Managed set up, testing, and maintenance of weekly/ daily promotions with great attention to detail and accuracy for multiple Women's Categories
- Monitored/ Q/A'd the site during all promotional changes to validate promotion through checkout is functioning correctly for any given sale, including comparing experiences on all device types (PC, phone, tablet) for discrepancies
- Partnered cross-functionally with Site Production, Site Merchandiser, Marketing and buying offices to manage multiple events in various stages of promotional life cycle daily
- Managed Web Review for 150 items daily. Identified and corrected issues when needed.
- Daily site audits to ensure all SKUs are set up accurately and are online, including naming convention, product attributes, product categorization, key words, SEO Support, and site search
- Partnered with Site Merchandiser on ideas, opportunities, and recommendations for promo process improvements
- Critically evaluated email and event productivity, providing insight to merchandising teams on customer behavior and suggestions for improvement.
Associate Merchant Coordinator
Old Navy
10.2020 - 06.2021
- Curated and managed the website product categories, image galleries and photo assets; assist in creating and editing images to the site by correcting color codes and other attributes
- Created weekly No Sales Report that support the increase of sales by 6.5% in a quarter
- Daily site management activities within Old Navy's Content Management System (PACMAN) for various departments
- Managed merchandising strategies across 200 assortments throughout the site giving the optimal site experience for the customer
- Daily engagement with cross functional teams- marketing, production, digital merchants to ensure executional excellence and alignment across the site
- Conducted weekly SKU analysis to understand what is and isn't selling on the site for business opportunities and successes
- Submitted and maintained quarterly photography requests in collaboration with the web production and styling teams
- Monitored and forecasted upcoming demands with certain inventory
- Lead category alignment with calendar to meet key timelines with Visual Tactical Report.
- Strengthened vendor relationships through effective communication, negotiation, and timely followups.
- Enhanced customer satisfaction with a focus on product presentation, visual merchandising, and in-store promotions.
- Collaborated with cross-functional teams to ensure seamless execution of merchandise strategies across all channels.
Digital Merchandising Assistant
Macy's
06.2018 - 03.2020
- Owned e-commerce products of up to 40 brands; created and maintained pages for individual styles for monthly and at-once deliveries
- Identified through site metrics and customer feedback opportunities which optimized digital experience including new attribution values and seasonal revamp of taxonomy on web, mobile, and app platforms
- Supervised product workflow while cutting the buyer approval time by 20%
- Identified and solved 20+ customer queries each week while researching and resolving COM discrepancies increasing customer approval rate by 15%
- Managed Vendor Direct Fulfillment product assortment for 20 brands
- Handled and organized over 2,000 images per season aiding the completion of over 18,000 UPCs for over 150 webpages.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Skills
- Software Packages
- Documentation and Reporting
- Social Media Management
- Data Entry
- Customer Service
- Typing/word processing
- Knowledge of Business Operations
- Technical Understanding
- Problem Solving
- Attention to Detail
- Analytical and Critical Thinking
Timeline
Senior Analyst - Business Operations
Walmart
07.2022 - Current
ECommerce Operations Associate
Neiman Marcus
06.2021 - 06.2022
Associate Merchant Coordinator
Old Navy
10.2020 - 06.2021
Digital Merchandising Assistant
Macy's
06.2018 - 03.2020
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