Microsoft Office, Outlook, Excel, Word
Lynnette Simmons
Belmont,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Cashier
BevMo! Beverages & More
09.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Licensed Life Insurance & Annuities Specialist
Equis Financial
06.2020 - 02.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Utilized advanced analytical skills to evaluate complex cases and identify optimal solutions for challenging situations.
- Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
- Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
- Educated clients on the importance of life insurance as part of their overall financial planning strategy.
- Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
- Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
- Developed targeted marketing strategies to attract new clientele and expand overall business growth.
- Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Cultivated strong relationships with underwriters to facilitate smooth policy issuance and expedited approvals for clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Maintained high standards of customer service by building relationships with clients.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Educated clients on insurance policies and procedures.
Residential Care Worker
Path Of Life Ministries
02.2022 - 07.2023
- Monitored and maintained cleanliness, sanitation, and organization of Homeless shelter
- Assisted residents with basic activities of daily living.
- Helped clients move in and out of beds, baths and wheelchairs
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Assisted residents with daily living activities, promoting independence and self sufficiency.
- Recognized and reported abnormalities or changes in clients' health status to case manager.
- Promoted a positive living environment by organizing engaging group activities and encouraging social interaction among residents.
- Assisted in meal planning, preparation, serving meals ensuring that nutritional requirements are met for each resident.
- Developed strong relationships with residents and their families by maintaining open lines of communication and providing emotional support.
Director of Operations
Luke 4:18 Ministries
10.2017 - 10.2021
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering Missionary's to voice their ideas.
- Used creative communication technics, to promote and design annual missionary trips.
- Organized the fundraising for events within the ministry
- Responsible for Marketing and keeping the church email database
- Participated in Public Speaking on various event platforms
- Responsible for gathering items to transport to Africa to distribute amongst the children
- Provided ongoing support to local missionaries by establishing partnerships with global organizations and facilitating regular communication between missionaries and the congregation.
- Organized successful annual conferences bringing together diverse speakers who provided valuable insight and practical advice for ministry leaders.
- Developed strong relationships with community organizations, fostering collaboration for outreach initiatives and local service projects.
Education
High School Diploma -
Redondo Union High School
Redondo Beach, CA06-1985
Skills
- Customer service
- Client needs analysis
- Account management
- Life insurance
- Policy writing
- Financial Planning
- Public Speaking
- Critical thinking
- CPR & First Aid Certification
- Fundraising expertise
- Teamwork and collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offSoftware
Certification
- CPR/AED Certification
- CA Driver's License
- First Aid Certification
Timeline
Cashier
BevMo! Beverages & More
09.2023 - 10.2024
Residential Care Worker
Path Of Life Ministries
02.2022 - 07.2023
Licensed Life Insurance & Annuities Specialist
Equis Financial
06.2020 - 02.2024
Director of Operations
Luke 4:18 Ministries
10.2017 - 10.2021
High School Diploma -
Redondo Union High School
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