Lynnette Wilson
Towson,MD
Summary
Experienced and highly organized administrative professional with over 30 years in education, health care, and government sectors. Adept at performing and coordinating complex administrative, financial, and secretarial tasks in fast-paced environments. Proven ability to supervise office operations, support staff, and manage budgets, payroll, and records with discretion and efficiency.
Overview
32
32
years of professional experience
Work History
Office Secretary/School Counseling Secretary/Administrative Assistant
Baltimore County Public School System
Towson, MD
09.2016 - Current
- Maintains office calendar meetings and appointments, via Microsoft Office Calendar.
- Manage budget expenditures and payroll submissions, ensuring financial accuracy and accountability.
- Serve as primary point of contact, addressing inquiries from families and BCPS personnel while safeguarding sensitive information.
- Develop and maintain efficient filing systems, integrating paper and electronic databases to streamline office operations.
- Coordinate 504/SST meetings, gathering essential information and adhering to deadlines, while assisting IEP chair with special transportation arrangements.
- Manage student enrollment and scheduling, including new registrations, schedule adjustments, and yearly rollovers; identify students needing counselor support and maintain class count records; process student withdrawals and coordinate records transfers.
- Ensure compliance with BCPS policies in managing student and staff records.
- Records and monitors office budget expenditures. Reconciles receipts and procure card payments. Prepares and maintains records of purchases and other financial activities.
- Processes payroll for counselors using request for miscellaneous form as well as other contractual employees.
- Coordinate meetings, manage budget expenditures, and serve as primary contact for inquiries.
- Foster effective communication between families and BCPS personnel. Safeguard sensitive information while addressing inquiries, enhancing trust and transparency.
- Coordinates facilities usage (both within and outside of BCPS) and materials required for meetings.
- Prepares meeting agendas and takes minutes of meetings.
- Prepares weekly newsletter (Smore) for electronic distribution.
- Assists outside vendors with obtaining vendor numbers, quotes, invoices, contractual agreements, purchase orders and payment.
- Assist with the coordination of intern placement.
OR Scheduler
Intrastaff /Johns Hopkins Hospital
Baltimore, MD
03.2016 - 09.2016
- Provided customer support for insurance products and reconciled daily sales.
- Supported strategic planning for internal and external service improvement.
Front Desk Receptionist
Randstad
Baltimore, MD
07.2015 - 03.2016
- Managed front desk operations including phones, visitor reception, and document handling.
- Composed routine correspondence and maintained daily office workflow.
Case Administrator
CareOne Credit Services
Columbia, MD
05.2009 - 07.2015
- Handled client service calls and settlement requests with attention to legal compliance.
- Prepared documentation and coordinated case support between clients and creditors.
Product Specialist
MEDEX Global Group
Towson, MD
03.2005 - 04.2009
- Provided customer support for insurance products and reconciled daily sales.
- Supported strategic planning for internal and external service improvement.
Account Services Representative
Amerix Corporation
Columbia, MD
09.2003 - 03.2005
- Resolved client inquiries and ensured satisfaction through efficient service delivery.
- Recommended financial products based on individual customer analysis.
Emergency Communications Technician II
Baltimore County Government
Towson, MD
12.1992 - 09.2003
- Dispatched emergency services, maintained real-time communications, and supervised shift operations.
- Ensured accurate, efficient handling of emergency and non-emergency calls.
Skills
- Office Management & Staff Coordination
- Budgeting
- Procurement & Payroll
- Calendar & Meeting Management
- Recordkeeping & Compliance
- Communication & Interpersonal Skills
- Document Production & Editing
- Process Improvement & Confidentiality Communication
- Research
- Analytical
- Change Management
- Schedule Management
- Organization
- Reliability
- Microsoft Office Suite
- EPIC
- Smore
- Procurement & Payroll Systems
- Document Management Tools
Timeline
Office Secretary/School Counseling Secretary/Administrative Assistant
Baltimore County Public School System
09.2016 - Current
OR Scheduler
Intrastaff /Johns Hopkins Hospital
03.2016 - 09.2016
Front Desk Receptionist
Randstad
07.2015 - 03.2016
Case Administrator
CareOne Credit Services
05.2009 - 07.2015
Product Specialist
MEDEX Global Group
03.2005 - 04.2009
Account Services Representative
Amerix Corporation
09.2003 - 03.2005
Emergency Communications Technician II
Baltimore County Government
12.1992 - 09.2003
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