I have over 30 years of experience in direct patient care and medical office management, demonstrating a proven track record of high patient satisfaction through effective communication and interpersonal skills. I have a strong commitment to regulatory compliance and practice standards, ensuring adherence to industry guidelines. My focus is on building trust and rapport with patients to enhance their overall healthcare experiences.
I streamlined the treatment rooms by organizing the thorough cleaning and restocking of supplies. I obtained the vital signs for all patients each day, with careful documentation. I ensure patient confidentiality by completing and securely storing medical records promptly. I schedule patients for in-person and telemetry appointments for patient convenience. I go over the physician's orders while addressing any inquiries or concerns. I assisted the physicians during procedures through injection administration and test conduction. I monitored all telemetry appointments to ensure patient data was maintained for optimal care. I upheld the safety protocols, ensuring a secure environment for every patient.
To ensure optimal patient care, I supervised a team of six CNAs. By training the new employees, I helped them achieve operational efficiency in the protocols of the practice. I helped patients receive timely appointments with the doctor or the nursing staff. I helped to streamline the front office operations in the Ambulatory Care Unit for improved workflow. I kept up the specialty logs to ensure that the patients received the service in a timely manner, and I continued to count all equipment that was assigned to the unit twice a day.
Accurately documented vital statistics and test results in patient records.
Ensured confidentiality of patient information while maintaining privacy protocols.
Conducted comprehensive eye exams as part of routine assessments.
Efficiently handled patient registration and administrative responsibilities.
Sterilized treatment areas post-examination, promoting safety and cleanliness.
When patients came in each morning, I had to run all pregnancy and urine drug testing in a timely manner so the patients could have access to their medication. I used data entry to input the demographic details of new patients into the management software. I followed the HIPAA regulations to protect all patients during all procedures.
California Certified Medical Assistant-CCMA-C#18663-17 Expires 11/30/2027.
Clinical Medical Assistant Certification- CMAC#1068 Expires 03/31/2027.
Phlebotomy Technician Certification-PTC#1068 Expires 03/31/2027.
Medical Administrative Assistant Certification-MAAC#1068 Expires 03/31/2027.
EKG Technician Certification-ETC#1068 Expires 03/31/2027.
CPR certified through American Heart Association 06/2026
HIPAA compliance
Immunization administration
Venipuncture
Vital signs monitoring
Medical office procedures
Medical history recording
Patient intake process
Clinical documentation
Professionalism and ethics
Physician support
Patient scheduling
Healthcare software usage
Medical terminology
Adaptable and flexible
Medical supply inventory
Direct care
EKG monitoring
Diagnostic testing assistance
Insurance verification
Patient care coordination
Medical equipment operation
Office equipment maintenance
Medical billing and coding
Needs assessment
Infection control procedures
Electronic health records management
Data entry
CPR
Medical records management
Patient flow management
Simple dressings
Reliable team player
Complex Problem-solving
Sterilization techniques
Patient relations
Adaptable
Family education
Compassionate caregiver
Inventory and supply management
Indirect patient care
Payment collection
Work ethic and integrity
Patience and empathy
Time management skills
Customer service excellence
Team collaboration
Reliability and punctuality
Order taking
Written and verbal communication
Professionalism and courtesy