Quamin R. Todd
Norfolk,Virginia
Summary
Objective
Innovative and result-driven individual with a passion for servicing members seeking a Leadership opportunity.
Skilled professional in engaging with team members and leveraging creative approaches to support branch operations, omnichannel, and enterprise strategy. Adaptable and forward-thinking with a courageous communication style focusing on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
05.2021 - Current
- Possesses a high degree of job knowledge to offer knowledgeable and educated responses to assist fellow team members and to address diverse member questions.
- Created different strategies or approaches to develop and expand branch goals or initiatives to team members and members.
- Conduct quarterly MEETs observations with team members to ensure member service efficiency.
- Provided excellent member service by responding to request, assisting with financial needs, and finding solutions to member issues.
- Actively participate in cross departmental collaboration to ensure effective and efficient communication.
- Supported leadership by providing onboarding and mentoring to fellow team members to captivate a new adaptable approach to team culture, strategy and obtain member centric needs.
- Accommodated with evaluating strengths and weaknesses of candidates through effective screening processes with current leadership.
- Support cross channel initiatives through departmental collaborations by participating in employee incentive team, donating to charitable events and volunteering through member education.
- Mentored new hire team members, resulting in stronger staff development and increased productivity.
Sales Manager
Sherwin-Williams
10.2017 - 05.2021
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Accomplished quarterly and annual sales goals; boosted revenue through product knowledge and customer relationship management.
- Identified opportunities for growth within the Chesapeake territory and collaborated with sales teams to reach sales goal.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Assessed budget plans and present costs to forecast trends and recommend changes.
Education
Bachelor of Science - Building Construction Technology
Norfolk State University
Norfolk, VA12.2014
Associate of Science - Architectural Drafting Technology
Norfolk State University
Norfolk, VA12.2014
Recognitions/Awards
- Awarded Champion for Change
- Nominated for Regional Digital Champion
- Recognition from Regional Manager on omnichannel success
- Awarded 2023 Quarter 3 Digital VIP Winner
- Awarded Pin-Provement Award for omnichannel & branch operations improvement for Peninsula Town Center Branch
Timeline
Member Service Representative
Navy Federal Credit Union
05.2021 - Current
Sales Manager
Sherwin-Williams
10.2017 - 05.2021
Bachelor of Science - Building Construction Technology
Norfolk State University
Associate of Science - Architectural Drafting Technology
Norfolk State University
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