Lynnie Yebra
Virginia Beach,VA
Summary
Multifaceted and experienced candidate with a bubbly personality and a comprehensive knowledge of how to navigate fast-paced work environments whilst ensuring guest satisfaction, accuracy, and quality. Strongly emphasizes the importance of peer recognition and a supportive work environment whilst maintaining a balance for accomplishing tasks. Dedicated to inspiring and challenging self and others to promote growth and wellbeing, as well as encouraging repeat guests. Committed to learning new things and honing skills in the work place with integrity in order to cultivate meaning and contribution to community.
Overview
6
6
years of professional experience
Work History
Crew Member
Chick-fil-A
09.2019 - 01.2021
- Tasked with ensuring guests have an excellent experience through food and service
- Experience with breakfast, lunch, and dinner shifts
- Collaborated with team members to accomplish tasks in a timely manner such as stocking, keeping drive-thru timers within desired ranges, as well as cleaning during close
- Trained in order-taking, register, dining room, window, expediting, drinks and desserts, food-running, headset, and bagging
- Experience handling cash
Hostess/Busser
California Pizza Kitchen
Virginia Beach
09.2022 - 09.2025
- Ability to asses the intensity and demands of the shift and communicate the information to all types of people
- Planned and delegated sections to servers based on their individual needs and capabilities
- Took the initiative to assist servers in meeting guest needs
- Facilitated smooth transitions between the lunch and dinner dayparts
- Implemented pattern recognition to understand how to manage waitlist times and guest seating demands
- Experience handling difficult clients and diffusing high-emotion situations, establishing trust and security with guests
- Handled phone calls and inquiries
- Tasked with training new host staff
Crew Member
Wendy's
Hammond, Indiana
01.2024 - 04.2024
- Trained in front-of-house register, drive-thru order taking and register, and kitchen positions
- Ability to adapt situationally under pressure, such as multitasking while experiencing understaffed shifts
- Developed strong customer connections and received positive verbal guest acknowledgement, promoting guest loyalty
- Experience handling and counting cash
- Trained new crew members on multiple roles and procedures
Barista
Starbucks
Virginia Beach
06.2025 - Current
- Ability to craft all Starbucks beverages and their customizations accurately, quickly, and with quality assurance
- Multi-role experience
- Critical accuracy with order taking
- Dedication to delivering a satisfactory guest experience that is both aligned with time goals and customer connection scores
- Ability and initiative to deescalate high-emotion conflict with guests, answering concerns and meeting guests with empathy
- Clear and effective communication with colleagues
- Trained new baristas on drink crafting and workplace procedures regarding health and safety
- Experience with opening, evening, and closing dayparts
- Desire to learn new skills and hone current ones
- Ability to accurately prepare necessary drink components per the standards such as cold brew
Education
High School -
Princess Anne High School
Virginia Beach06.2021
Skills
- Excellent guest service
- Conflict deescalation
- Team player
- Adaptability
- Versatility
- Flexibility
- Verbal and written communication
- Emotional intelligence
- Initiative
- Attention to detail
AWARDS
Cashier of the month, Lead cashier
Timeline
Barista
Starbucks
06.2025 - Current
Crew Member
Wendy's
01.2024 - 04.2024
Hostess/Busser
California Pizza Kitchen
09.2022 - 09.2025
Crew Member
Chick-fil-A
09.2019 - 01.2021
High School -
Princess Anne High School