Summary
Overview
Work History
Education
Skills
Additional Information - Skills Abilities
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Lynn Hill Eubanks

Lynn Hill Eubanks

Tacoma,WA

Summary

Detail-oriented Medical Receptionist and Seasonal Tax Office Manager/Preparer with 10+ years of experience in both industries. Expert in managing paperwork for tax returns, extensions, tax planning calculations and write-ups. Quick to build rapport with clients leading to long-term business relationships.

Overview

24
24
years of professional experience

Work History

Professional Life Coach and Counselor

Life Lessons to Learn
Tacoma, WA
09.2018 - Current
  • Skilled at working independently in maintaining and managing my own business.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Provided education on mental health topics and resources to clients.
  • Designed safe and supportive environment for clients to discuss issues.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Tax Professional (Seasonal)

Jackson Hewitt Tax Service
01.2000 - 04.2016
  • Conducted thorough in-person interview with potential clients
  • Completed all related tax forms in accordance with policies
  • Researched tax related questions and issues, and responded to clients appropriately and within a timely manner
  • Resolved client complaints.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Offered clients recommendations to reduce tax liabilities.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Calculated estimated tax payments for clients.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Utilized tax software to prepare returns and meet deadlines.

Medical Appointment Scheduler

Humana Health
08.2008 - 04.2015
  • Scheduled and cancelled Doctor Appointments for patients calling into a call center environment
  • Verified personal information according to HIPPA laws
  • Answered questions concerning medical and health care information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Prepared and processed patient referrals and transfer requests.
  • Performed various administrative tasks by filing, copying and faxing documents.

Appointment Scheduler

Aerotek/HealthNet
01.2007 - 01.2008
  • Scheduled Health Appointments for several military facilities
  • Verified personal information according to HIPPA laws.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Addressed client inquiries and updated database information.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Entered daily data in computer systems and documented office activities.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Switchboard Operator

VA Medical Center
01.2002 - 01.2004
  • Answered and transferred all incoming telephone calls
  • Update patient information in computer database
  • Reported Codes over loudspeaker and facilitated with the emergency room
  • Provided Information to the public concerning the hospital and inquires about programs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department, or business.
  • Trained and mentored new PBX operations employees.
  • Answered calls on Number ring and engaged customers with friendly, professional demeanor.
  • Created and maintained company phone directory with current extensions and staff information.
  • Documented messages and forwarded to correct individual.
  • Announced important information and emergency notifications over PA system.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Provided helpful, informative technical support to customers on product usage and installation.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Education

Master's in Psychology - Behavioral Health, Addiction, , Childhood Trauma

University of Phoenix-Online Campus
Online
01.2011

Bachelors of Science in Computer Science - Minor in Mathematics

Wiley College
Marshall, TX
05.2000

Skills

  • Local, State and Federal Tax Returns
  • Tax Code Knowledge
  • Multi-State Tax Filing
  • Verbal Communication
  • Tax Laws
  • Due Diligence
  • Store Oversight
  • Active Listening
  • Critical Thinking
  • Legal Research
  • Document Preparation
  • Time Management
  • Government Regulations
  • Administrative Support
  • Information Processing
  • Filing System Management
  • Client Tax Services
  • Staff Oversight
  • Electronic Filing Software
  • Internal Revenue Service Correspondence
  • Valid PTIN
  • Tax preparation expertise
  • Medical office administration
  • Insurance claims
  • Account management
  • Insurance Verification
  • Appointment Scheduling
  • Patient Scheduling
  • Medical billing and coding
  • Medical Records Management
  • Electronic Medical Records
  • Excellent Communication

Additional Information - Skills Abilities

  • Managed 10+ employees in an office setting for a year.
  • Handled customer complaints in an effective and efficient way throughout various jobs.
  • High level of interpersonal and communication skills.
  • Knowledge in business, technology, education, and degree programs.
  • Knowledge of ethical standards for working with individuals personally and professionally.
  • Ability to work interdependently and multitask effectively.
  • Computer proficiency and skilled in the use of a word processing and other computer program packages (e.g., Word, Excel, PowerPoint)
  • Experience entering data with a high level of accuracy and attention to detail.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

To look within yourself, you have to first recognize the world that surrounds you….
Unknown

Timeline

Professional Life Coach and Counselor

Life Lessons to Learn
09.2018 - Current

Medical Appointment Scheduler

Humana Health
08.2008 - 04.2015

Appointment Scheduler

Aerotek/HealthNet
01.2007 - 01.2008

Switchboard Operator

VA Medical Center
01.2002 - 01.2004

Tax Professional (Seasonal)

Jackson Hewitt Tax Service
01.2000 - 04.2016

Master's in Psychology - Behavioral Health, Addiction, , Childhood Trauma

University of Phoenix-Online Campus

Bachelors of Science in Computer Science - Minor in Mathematics

Wiley College

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Lynn Hill Eubanks