Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Fireside Hearth And Home Shop
2700 Fairview Ave N, Roseville, MN 55113, MN
10.2021 - 02.2023
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Answered a constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Updated account information to maintain customer records.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Repair Coordinator
Warners Stellian
12.2021 - 10.2022
Answered a constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
Intake Specialist
Fields Law Firm
04.2021 - 11.2021
Answered phone calls and provided new clients with the required paperwork to initiate service.
Completed intake assessment forms and filed clients' charts.
Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Assessed clients' needs and determined eligibility for intake services.
Intake Specialist
HCM
03.2020 - 04.2021
Answered phone calls and provided new clients with the required paperwork to initiate service.
Completed intake assessment forms and filed clients' charts.
Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Maintained accurate, up-to-date client records for reliable reference and communications.
Assessed clients' needs and determined eligibility for intake services.
Overpayment Recovery Specialist
West Corporation
08.2019 - 02.2020
Maintained client confidentiality and adhered to HIPAA guidelines.
Documented case management activity for accurate, reliable records.
Collected on delinquent accounts to reduce overdue balances.
Maintained a high volume of calls and met the demands of a busy and productive group.
Worked in call center environment handling manual and automatically dialed outbound calls.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Used scripted conversation prompts to convey current account information and obtain payments.
Documented customer payment interactions and account statuses for future reference.
Sales Lead
Goodman Jewelers
03.2017 - 09.2019
Trained, coached, and mentored new sales associates for maximum performance.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Increased sales and customer satisfaction through personalized servicing.
Built strong client relationships and provided high-value-adding services, resulting in increased company market share.
Upsold warranties and complementary products to customers through persuasive marketing techniques.
Sales Lead
Crazy 8
05.2015 - 03.2017
Trained, coached, and mentored new sales associates for maximum performance.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Increased sales and customer satisfaction through personalized servicing.
Handled cash register operations and customer transactions to process payments.
Maintained store visual standards by setting up window and interior displays according to merchandising guidelines.
Greeted customers and provided product advice to increase sales.
Education
Esthiology License -
Aveda Institute
Minneapolis, MN
04.2024
GED -
Harmony Adult Education
1961 County Rd C E, Maplewood, MN 55109
07.2023
Skills
Documentation
Microsoft Excel
Account Management
Call Center Operations
Problem-Solving Ability
Conflict Resolution
Timeline
Repair Coordinator
Warners Stellian
12.2021 - 10.2022
Customer Service Representative
Fireside Hearth And Home Shop
10.2021 - 02.2023
Intake Specialist
Fields Law Firm
04.2021 - 11.2021
Intake Specialist
HCM
03.2020 - 04.2021
Overpayment Recovery Specialist
West Corporation
08.2019 - 02.2020
Sales Lead
Goodman Jewelers
03.2017 - 09.2019
Sales Lead
Crazy 8
05.2015 - 03.2017
Esthiology License -
Aveda Institute
GED -
Harmony Adult Education
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