Lynnise Williams
Roseville,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Fireside Hearth And Home Shop
2700 Fairview Ave N, Roseville, MN 55113, MN
10.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Updated account information to maintain customer records.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Repair Coordinator
Warners Stellian
12.2021 - 10.2022
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
Intake Specialist
Fields Law Firm
04.2021 - 11.2021
- Answered phone calls and provided new clients with the required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Assessed clients' needs and determined eligibility for intake services.
Intake Specialist
HCM
03.2020 - 04.2021
- Answered phone calls and provided new clients with the required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Assessed clients' needs and determined eligibility for intake services.
Overpayment Recovery Specialist
West Corporation
08.2019 - 02.2020
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained a high volume of calls and met the demands of a busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Documented customer payment interactions and account statuses for future reference.
Sales Lead
Goodman Jewelers
03.2017 - 09.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Built strong client relationships and provided high-value-adding services, resulting in increased company market share.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
Sales Lead
Crazy 8
05.2015 - 03.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays according to merchandising guidelines.
- Greeted customers and provided product advice to increase sales.
Education
Esthiology License -
Aveda Institute
Minneapolis, MN04.2024
GED -
Harmony Adult Education
1961 County Rd C E, Maplewood, MN 5510907.2023
Skills
- Documentation
- Microsoft Excel
- Account Management
- Call Center Operations
- Problem-Solving Ability
- Conflict Resolution
Timeline
Repair Coordinator
Warners Stellian
12.2021 - 10.2022
Customer Service Representative
Fireside Hearth And Home Shop
10.2021 - 02.2023
Intake Specialist
Fields Law Firm
04.2021 - 11.2021
Intake Specialist
HCM
03.2020 - 04.2021
Overpayment Recovery Specialist
West Corporation
08.2019 - 02.2020
Sales Lead
Goodman Jewelers
03.2017 - 09.2019
Sales Lead
Crazy 8
05.2015 - 03.2017
Esthiology License -
Aveda Institute
GED -
Harmony Adult Education
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