Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynnise Williams

Roseville,MN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Fireside Hearth And Home Shop
2700 Fairview Ave N, Roseville, MN 55113, MN
10.2021 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Updated account information to maintain customer records.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Repair Coordinator

Warners Stellian
12.2021 - 10.2022
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determine the root cause of problems to resolve product or service complaints.

Intake Specialist

Fields Law Firm
04.2021 - 11.2021
  • Answered phone calls and provided new clients with the required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Assessed clients' needs and determined eligibility for intake services.

Intake Specialist

HCM
03.2020 - 04.2021
  • Answered phone calls and provided new clients with the required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Assessed clients' needs and determined eligibility for intake services.

Overpayment Recovery Specialist

West Corporation
08.2019 - 02.2020
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Documented case management activity for accurate, reliable records.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained a high volume of calls and met the demands of a busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Documented customer payment interactions and account statuses for future reference.

Sales Lead

Goodman Jewelers
03.2017 - 09.2019
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Built strong client relationships and provided high-value-adding services, resulting in increased company market share.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.

Sales Lead

Crazy 8
05.2015 - 03.2017
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays according to merchandising guidelines.
  • Greeted customers and provided product advice to increase sales.

Education

Esthiology License -

Aveda Institute
Minneapolis, MN
04.2024

GED -

Harmony Adult Education
1961 County Rd C E, Maplewood, MN 55109
07.2023

Skills

  • Documentation
  • Microsoft Excel
  • Account Management
  • Call Center Operations
  • Problem-Solving Ability
  • Conflict Resolution

Timeline

Repair Coordinator

Warners Stellian
12.2021 - 10.2022

Customer Service Representative

Fireside Hearth And Home Shop
10.2021 - 02.2023

Intake Specialist

Fields Law Firm
04.2021 - 11.2021

Intake Specialist

HCM
03.2020 - 04.2021

Overpayment Recovery Specialist

West Corporation
08.2019 - 02.2020

Sales Lead

Goodman Jewelers
03.2017 - 09.2019

Sales Lead

Crazy 8
05.2015 - 03.2017

Esthiology License -

Aveda Institute

GED -

Harmony Adult Education
Lynnise Williams