Lynniya Miller
Sherwood,AR
Summary
Ambitious and detail-oriented professional with a strong background in material management and extensive experience in customer service. Successfully managed inventory, streamlined operations, and consistently improved customer satisfaction. Proven organization and communication skills, along with a strong dedication to delivering high-quality work and a passion for continuous improvement.
Overview
5
5
years of professional experience
Work History
Material Management Journeyman
U.S Air Force
01.2023 - 08.2024
- Conducted thorough audits and analyses of inventory, managing over 2 million assets with precision
- Developed and maintained detailed data charts and schedules to streamline logistics and asset management
- Coordinated and organized logistics schedules, ensuring timely and accurate delivery of resources
- Utilized problem-solving skills to address and resolve operational challenges
- Demonstrated strong organizational and time management abilities in high-pressure, fast-paced environments.
- Facilitated cross-functional communication between production, procurement, and logistics teams to improve overall efficiency in material management processes.
- Reduced the frequency of stockouts by closely monitoring inventory levels and promptly addressing discrepancies.
- Coordinated with various departments to accurately forecast material requirements for upcoming projects.
- Enhanced accuracy in inventory tracking by conducting regular audits and reconciling discrepancies promptly.
- Provided training to new hires on proper procedures for receiving, storing, issuing, and returning materials within the facility''s guidelines and regulations.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Conducted research to address shipping errors and packaging mistakes.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
Order Fulfillment Associate
Walmart
09.2023 - 01.2024
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
Server
Applebee's
05.2021 - 08.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Managed inventory of dining supplies to prevent shortages during service.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server / Manager
IHOP
03.2019 - 05.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Raytown High Sr.
Raytown, MO05.2022
Skills
- Problem Solving
- Organizational Skills
- Attention to Detail
- Time Management
- Data Entry
- Administration
- Customer Support and Service
- Communication
- Process Improvement
- Inventory Management
- Phone Etiquette
- Call center processes
Goals
Seeking a position where I can gain professional knowledge and experience while applying my unique skill set to make a meaningful impact within a collaborative team environment.
Timeline
Order Fulfillment Associate
Walmart
09.2023 - 01.2024
Material Management Journeyman
U.S Air Force
01.2023 - 08.2024
Server
Applebee's
05.2021 - 08.2022
Server / Manager
IHOP
03.2019 - 05.2021
High School Diploma -
Raytown High Sr.
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