Lynn Northrup

• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Conducted research and analysis of learning needs of employees to develop targeted training programs.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.

• Responsible for design, execution, planning, Learning and Development, implementation and training of full schedule of classes for Epic EMR Software

• Partnered with HR and Organization and Staffing manager to set strategic direction for leadership training across business

• Responsible for streamlining on-boarding process for new employees

• Developed high grade classroom curriculum and supporting training materials

• Training improved staff performance in day-to-day charting improving compliance with healthcare standards

• Developed Optimization Data Measures and provided performance feedback to Management

• Reduced costs by overhauling process of generating financial statistics/budget and reports of key performance metrics for Emergency Department

• Higher ROI as result of improvements

• Trained all hospital clinical staff on Vocera communication device.

• Epic EHR (Electronic Health Record) Specialist – Train, Support, Build, and Optimize use of Epic In-Patient and Ambulatory Applications for Regions Providers, Nurses, and Staff resulting in effective workflow with new software and improved patient turnaround time

• Created and Managed Web Based Training (WBT) E-Learning Materials reducing required classroom time and more time on job for staff

• Able to learn workflow and build very quickly to ensure accurate and timely support

• Adapted and integrated very quickly and efficiently to different organizations needs

• Responsible for design, execution, planning, Learning and Development, implementation and training of full schedule of classes for Epic EMR Software

• Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.

• Selected, developed and delivered classroom and online training materials to meet program needs.

• Designed, developed, conducted and evaluated training and learning and development classes for Fortune 500 clients, increasing revenue by establishing quicker workflow for staff

• Customer service groups on efficient use and deployment of telephony VoIP software applications resulting in improved performance and greater ROI for call centers

• Developed, delivered, and evaluated training curriculum for process documentation and business process modeling (including quality system fundamentals, continuous improvement, managing document life cycle, and software applications training)

• Delivered instructor-led classroom and WebEx training to over 1,000 employees with 96% satisfaction rate

• Developed presentations and training materials, including Author's Guide (for writing policies, process documents, procedures, and work instruction); quick references, and job aids.

• Delivered knowledge management training to executives and employees; delivered knowledge base and applications training to technical support employees

• Planned, Organized and executed multiple projects on schedule and within budget limits.