Lynn M. Anderson
Summary
Experienced Dental Office Manager with excellent customer service skills, strong work ethic and dedication. A self starter problem-solver with a positive attitude, as well as giving every customer a positive and memorable experience. I also have a lot of experience with dental software programs. I feel that I can be a good candidate for the position you are seeking. I would like to meet with you for an opportunity to discuss my qualifications and how I can become an asset to your practice.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dental Office Manager & Assistant
West Haven Dental Care
West Haven, Connecticut
05.2003 - 02.2025
- Oversaw patient records management, appointment scheduling, and billing inquiries.
- Ensured accurate data entry of patient information into the office management system
- Oversaw all aspects of front desk operations, including managing phone calls and responding to customer inquiries
- Guided staff on insurance coverage and payment options for patients
- Collaborated with healthcare professionals to ensure patient care and efficient scheduling
- Assisted in hiring, training, and monitoring new employees, while taking corrective action as needed
- Investigated and resolved customer complaints promptly
- Managed the ordering process with vendors to ensure timely delivery of products
- Scheduled patient appointments and managed cancellations and last-minute changes efficiently
- Provided prompt and professional responses to patient inquiries, ensuring compliance with company policies
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations
- Reviewed customer insurance claims to ensure accuracy and completeness of information
- Maintained follow-up on open, denied, or suspended claims to ensure efficient processing
- Collected payments and processed receipts, while maintaining accurate records of outstanding balances
- Utilized extensive dental terminology knowledge to enhance procedure comprehension and compose claim narratives
- Performed representation of practice at multiple industry events like conferences, workshops, and tradeshows
- Assisted dentists with all restorative and surgical procedures
- Executed all aspects of patient interactions as a dental assistant, from initial greetings to ensuring a smooth walk-out experience for patients
- Educated patients on treatment procedures and post-procedure home care
- Managed patient records, documenting medical histories, medications, and allergies
- Documented patient records and added notes to the treatment chart during procedures
- Created reports detailing daily activities, staff performance, and other relevant information.
Skills
- Office Management
- Staff motivation and support
- Patient Care and Safety
- Dental Records Management
- Treatment and Payment plans
- Insurance claims, verification and coding
- Patient Relations
- Problem Solving
- Dental and Insurance Terminology
- Communication and Organizational Skills
- Billing and Invoicing
- Schedule Management
- Attention to Detail
- Doctor and Vendor Relations
- Experience with dental software applications
Certification
- HIPAA Privacy and Security Training Certification
- Connecticut Human Rights and Opportunities - Sexual Harassment Prevention Training Certificate
- DANB Radiation Health and Safety Certificate
- National Provider Compliance - Local Dental Insurance Changes and Updates Certificate
- Yankee Dental Continuing Education : Office and Patient Communication - The method behind billing and prior authorizations - How to get Insurance Companies to pay on claims
References
References available upon request.
Timeline
Dental Office Manager & Assistant
West Haven Dental Care
05.2003 - 02.2025
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