Lynn Marie Archibald-Smith
Eau Claire,WI
Summary
Highly-motivated and organized employee with desire to take on new challenges. I have a strong work ethic, am willing and able to adapt, and I have exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Seeking administrative position with opportunities to expand my career.
Overview
34
34
years of professional experience
Work History
Package Handler
FedEx Ground
Eau Claire, WI
07.2022 - Current
- Examined and inspected containers, materials, and products to meet packing specifications (limited experience)
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using team lift methods
- Sorted packages to appropriate chutes and totes, for trailer loading and final destination.
- Inspected packages for damages or defects and reported any issues found.
- Utilized computer systems for tracking orders, printing labels, and preparing reports (limited experience)
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Maintained a clean work environment by removing debris from the loading dock area.
- Ensured compliance with postal regulations regarding hazardous materials handling.
Customer Service Cashier
Festival Foods, Inc.
Eau Claire, WI
04.2022 - Current
- Kept check-out areas organized and well-stocked to maintain attractive store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Verified that all coupons were valid prior to processing them into the system.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Customer Service Representative
Radial, Inc.
Eau Claire, WI
11.2009 - 07.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
- Referred unresolved customer grievances to designated departments for further investigation.
Retail Management
Menards
West Allis, WI
05.1990 - 01.2006
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered presentations at national conferences outlining best practices in retail management techniques.
- Delivered feedback from retailers to management to share suggestions, ideas and questions.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Regis High School
Eau Claire, WI05-1987
Some College (No Degree) - Business Administration And Management
University of Wisconsin-Stout
Menomonie, WISkills
- Truck Loading
- Shipment Tracking
- Freight Handling
- Warehouse Safety
- Package Scanning
- Heavy Lifting
- Package Loading
- Hand Truck Operation
- Conflict Resolution
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Account updating
- Complaint handling & resolution
- Typing proficiency
- Client Relations
- Technical Support
- Customer Education
- Call Center Operations
- Training and mentoring
- Schedule Coordination
- Quality Assurance
- Loss Prevention
- Performance Evaluations
- Personnel training and development
- Focused on customer satisfaction
- Decision-Making
- Customer Service
- Turnover Minimization
- Meticulous attention to detail
- MS Office
Timeline
Package Handler
FedEx Ground
07.2022 - Current
Customer Service Cashier
Festival Foods, Inc.
04.2022 - Current
Customer Service Representative
Radial, Inc.
11.2009 - 07.2022
Retail Management
Menards
05.1990 - 01.2006
High School Diploma -
Regis High School
Some College (No Degree) - Business Administration And Management
University of Wisconsin-Stout
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