LYNN R SPEARS
DISPATCHER
DETROIT,MI
Summary
Polished dispatcher with 29 years of experience in a busy call center environment, with a strong background in logistics and transportation management. Providing timely, empathetic help that keeps customers' needs at the forefront of every interaction. Known for thriving under pressure and maintaining professionalism. Articulate in oral and written communication, with active listening and analytical problem-solving skills.
Overview
29
29
years of professional experience
Work History
LOGISTIC DISPATCHER
UNITED ROAD SERVICES INC.
PLYMOUTH, MI
05.2015 - Current
- Receive and configure new orders, making sure they fit the equipment, assign to third party carriers through out the United States
- Monitor and follow up with carriers to ensure on time delivery
- Monitor real-time GPS tracking
- Provide exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Collaborate with multiple departments to ensure seamless coordination of resources
- Analyze dispatch data to identify trends and areas for improvement, leading to strategic operational adjustments.
- Pioneered dispatch communication protocol that improved clarity and reduced misunderstandings between dispatch and carriers
PRODUCTION LINE ASSEMBLY
DMS MANUFACTURING
DETROIT, MI
01.2014 - 04.2015
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
SCHOOL BUS DRIVER
TRINITY TRANSPORTATION SERVICES
ECORSE, MI
02.2009 - 08.2010
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
PRIVATE CAREGIVER
SELF EMPLOYED
Detroit, MI
07.2006 - 08.2009
- Provided emotional support and companionship to patients, promoting overall wellbeing.
Operations Supervisor
Cassens Transport
DETROIT, United States
06.1995 - 06.2008
- Motivated and trained employees to maximize team productivity.
- Evaluated team performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Completed daily logs for management review.
- Supervised team of 100+ employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Education
Associate of Science - Biology
Wayne State University
Detroit, MIAssociate of Science - Biology
Wayne County Community College District
Detroit, MIHigh School Diploma -
COOLEY HIGH SCHOOL
Detroit, MISkills
- Customer Relations
- Dispatching procedures
- Flexible and Adaptable
- Dependable and Responsible
- Logistics understanding
Timeline
LOGISTIC DISPATCHER
UNITED ROAD SERVICES INC.
05.2015 - Current
PRODUCTION LINE ASSEMBLY
DMS MANUFACTURING
01.2014 - 04.2015
SCHOOL BUS DRIVER
TRINITY TRANSPORTATION SERVICES
02.2009 - 08.2010
PRIVATE CAREGIVER
SELF EMPLOYED
07.2006 - 08.2009
Operations Supervisor
Cassens Transport
06.1995 - 06.2008
Associate of Science - Biology
Wayne State University
Associate of Science - Biology
Wayne County Community College District
High School Diploma -
COOLEY HIGH SCHOOL
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