Lynnsey Satterfield
Loma,CO
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/Booker
Mr. Appliance of East Texas
02.2022 - 05.2023
- Answering a high number of calls a day, processing payments, scheduling appointments, and working with home insurance companies were a few of my daily tasks.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Organization and time management were a key part of making the work day flow smoothly! I worked from home, so being a self starter and holding myself accountable was also very important
- I went in to the office once a week for team meetings to update everyone on software changes, technician issues, schedule changes and to get, and give feedback from everyone in the office.
Owner/Groomer
Chow Down Pet Supplies
01.2018 - 01.2021
- I do all Grooming services for both dogs and cats, of all breeds.
- I do my best to stay current on new breeds of dogs that are being bred, so that I can provide the best service possible
- I retain my own PACFA license and small business Insurance.
- I am responsible for all of my own advertising, business cards, making my own appointments and scheduling clients accordingly.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Owner/Groomer
SOAP CREEK KENNELS
06.2013 - 05.2018
- As the owner of Soap Creek Kennels my duties and responsibilities were many, but a few of them include: Hiring and Firing, Advertising, Payroll, Banking, Customer Service, Programming, Organizing, and building relationships with clients.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
Employment First Assistant
MESA COUNTY WORKFORCE CENTER
05.2012 - 06.2013
- At the Workforce Center I was an Employment First Program Assistant.
- My duties were to assist five caseworkers with their cases.
- I would do research on sanctioned clients, help with meetings and making sure the clients knew the deadlines and requirements they needed to meet.
- I filed and kept the caseworkers up to date on all changes.
- Maintained employee information by entering and updating employment and status-change data.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Updated client records to reflect personal information, qualifications and career aspirations.
Business Start-Up/Manager
SOAP CREEK KENNELS
01.2008 - 01.2012
- In 2008 I was hired to handle to start-up of the kennel
- My job was to find computer programs that would work best for the businesses needs.
- I was responsible for setting up and organizing a system to help the business run smoothly.
- I paid construction invoices, ordered all supplies and set up the office and kennel.
- I hired the staff, managed advertising and organizing events.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High school or equivalent -
Fruita Monument High School
Fruita, CO05.2007
Skills
- I am very good at organizing and managing I can do research to find new and modern products that will best serve the workplace, put new organization systems in place Answering phones, communicating through e-mail, handling customer needs, taking payments and building good customer relationships are also my strong attributes
- I am a quick learner
- Self Starter
- Positive Attitude
- Appointment Scheduling
Languages
English - Fluent
Timeline
Customer Service Representative/Booker
Mr. Appliance of East Texas
02.2022 - 05.2023
Owner/Groomer
Chow Down Pet Supplies
01.2018 - 01.2021
Owner/Groomer
SOAP CREEK KENNELS
06.2013 - 05.2018
Employment First Assistant
MESA COUNTY WORKFORCE CENTER
05.2012 - 06.2013
Business Start-Up/Manager
SOAP CREEK KENNELS
01.2008 - 01.2012
High school or equivalent -
Fruita Monument High School
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