LYNNTOI DAVIS
Mesa,AZ
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
Online Components
Phoenix, AZ
04.2023 - Current
- Maintained up-to-date knowledge of industry trends related to customer success management.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Collaborated with cross-functional teams to establish customer success programs.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Claims Analyst
Redirect Health
Scottsdale, AZ
02.2022 - 05.2022
- Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
- Assessed processing reports each day to effectively submit claims.
- Synthesized data into comprehensive quarterly written reports for management.
- Created master spreadsheet to record procedures, denials and approvals.
Customer Experience Specialist
Robinhood Financial
06.2021 - 02.2022
- Supported customers with product implementation and usage and answered questions quickly and thoroughly.
- Communicated with customers via email and online chats.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Provided customer service and issue resolution to increase QA satisfaction levels.
Customer Service Specialist
Cigna
Phoenix, AZ
04.2019 - 05.2021
- Evaluate pending claims to identify and resolve problems blocking resolution of medical claims
- Use contract notes and processing manuals to correctly apply group-specific classifications to claims
- Track differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements
- Display strong telephone etiquette, effectively handling difficult calls.
Operations Specialist
Dexcom
Mesa, Az
03.2018 - 05.2019
- Achieved high sales percentage with consultative, value-focused customer service approach
- Processed orders, keeping customers advised of status
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Auto Claims Adjuster
State Farm Incorporated
01.2017 - 06.2017
- Provided customer support to members, providers, billing departments, and other insurance agency's regarding claims, appeals, and eligibility
- Coordinate benefits while applying applicable deductibles, co-insurance, and out of pocket costs
- Etermined the cause and extent of damages by investigating claims with underwriters and insurance agents in the field
- Maintained quality standards by reviewing claims while working off the project list.
Collections Specialist
Nationwide Credit Inc
12.2015 - 11.2016
- Located and monitored overdue accounts using the billing system to begin the collections process
- Notified customers of delinquent accounts with an attempt to collect outstanding amounts
- Aintained consistent high performance by establishing a solid record of achieving or exceeding objectives through use of company systems
- Completed skip traces on customers failing to respond to collection efforts.
Paraprofessional, Echo
10.2012 - 03.2015
- Joint Agreement Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination
- Provided classroom support throughout planned instruction and individual lessons
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
Education
Bachelor of Science - Psychology
Colorado Technical University
03.2023
Skills
- Customer relations
- Inbound and Outbound Calling
- Quality control
- Conflict mediation
- Microsoft Office expertise
- Data evaluation
- Finra regulations knowledge
- Liability Determination
- Claim Form Analysis
- Accounting Spreadsheets
- Medical History Recording
- Insurance Billing
- ICD-9 Coding Experience
Timeline
Customer Success Manager
Online Components
04.2023 - Current
Claims Analyst
Redirect Health
02.2022 - 05.2022
Customer Experience Specialist
Robinhood Financial
06.2021 - 02.2022
Customer Service Specialist
Cigna
04.2019 - 05.2021
Operations Specialist
Dexcom
03.2018 - 05.2019
Auto Claims Adjuster
State Farm Incorporated
01.2017 - 06.2017
Collections Specialist
Nationwide Credit Inc
12.2015 - 11.2016
Paraprofessional, Echo
10.2012 - 03.2015
Bachelor of Science - Psychology
Colorado Technical University
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