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Lynora Silverman, LMT, MMP
Licensed Medical Massage Practitioner
Philadelphia,PA
Summary
Analytical problem-solver with talents for team building, teaching, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to growing with a company who can benefit from my extensive experience in office management, customer service and bodywork.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Medical Massage Practitioner
Infuse My Massage
Philadelphia, PA
01.2020 - Current
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Coached and supervised staff by monitoring techniques and daily activities to suggest improvements.
- Created marketing advertisements to increase awareness of services and boost sales.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Prepared blends of plant-based oils to aid in massage through direct warming and specialized modalities.
Regional Account Manager
Enjoy The City, INC
Binghamton, NY
01.2008 - 12.2018
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Generated leads through networking, face-to-face cold calls and industry connections.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales volume by adding 200,000 accounts in US and Canada territories.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Communicated by phone, email and traveled for face to face contact with customers and account holders.
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
Sales Executive
Smart Circle
Newport Beach, CA
08.2004 - 01.2008
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Coached sales teams in product specifications, sales incentives and selling techniques.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
Business Office Manager
Ellet Law Offices
Phoenix, AZ
01.2000 - 08.2005
- Furnished attorneys with legal literature supporting individual cases and advised on courses of action.
- Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
- Communicated with clients and set up in-office and remote telephone conferences.
- Prioritized cases based on urgency, court dates and level of public and political attention.
- Assisted with legal research on case law and conducted evidence examination and documentation.
- Enforced client confidentiality related to court cases and defended clients against opposition.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Directed telephone calls to appropriate parties.
Education
Licensed Medical Massage Practitioner - Medical Massage
Cortiva Institute - Pennsylvania School of Muscle Therapy
King Of Prussia, PA 05.2019 - 12.2020
Associate of Arts - Design And Visual Communications
Collins College
Tempe 09.1994 - 06.1996
Skills
Customer Consultation
Relationship building and management
Develop Wellness Programs
Documentation and control
Project Management
Organizational skills
Excellent multi-tasking ability
Office administration
Software
Certification
Medical Massage Practitioner
Timeline
Medical Massage Practitioner
06-2022
Medical Massage Practitioner
Infuse My Massage
01.2020 - Current
Licensed Medical Massage Practitioner - Medical Massage
Cortiva Institute - Pennsylvania School of Muscle Therapy
05.2019 - 12.2020
Regional Account Manager
Enjoy The City, INC
01.2008 - 12.2018
Sales Executive
Smart Circle
08.2004 - 01.2008
Business Office Manager
Ellet Law Offices
01.2000 - 08.2005
Associate of Arts - Design And Visual Communications
Collins College
09.1994 - 06.1996