Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lynquitha Mitchell

Houston,TX

Summary

Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at CenterPoint and Kroger through expert problem resolution and active listening. My approach, grounded in critical thinking and efficient data entry, consistently led to positive outcomes, significantly improving customer relations without compromising company standards.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

CenterPoint
07.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Kroger
10.2015 - 10.2018
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate Of Business Administration - Business

Houston Community College
Houston, TX

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Data Entry

Timeline

Customer Service Representative

CenterPoint
07.2019 - Current

Customer Service Representative

Kroger
10.2015 - 10.2018

Associate Of Business Administration - Business

Houston Community College

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Lynquitha Mitchell