Summary
Overview
Work History
Education
Skills
Timeline
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Lynronda Smith

Dallas,TX

Summary

Dynamic telemarketing professional with proven success at ATC in exceeding sales quotas through persuasive communication and expert objection handling. Skilled in CRM software and appointment scheduling, I excel at building rapport and converting leads into satisfied customers. Committed to driving sales growth and enhancing customer relationships.

Overview

9
9
years of professional experience

Work History

Telemarketing Sales Representative

ATC
12.2023 - 03.2025
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Qualified leads and set up customer appointments for outside sales team.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Completed daily and weekly sales reporting using assigned tools.
  • Set up appointments with interested customers according to schedule availability.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Overcame objections using friendly, persuasive strategies.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

Appointment Setter

Silverleaf Management Group
01.2021 - 11.2023
  • Set appointments with salespeople and potential customers.
  • Addressed client inquiries and updated database information.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Entered daily data in computer systems and documented office activities.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Confirmed appointments, communicated with clients, and updated client records.

Ticket Agent

Ticketmaster
05.2016 - 12.2020
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Monitored ticket sales and provided detailed reports to management.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Handled ticket sales for concerts, sports games and theatrical performances.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Sold Type tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.

Education

Bryan Adams H.S.
Dallas, TX
05.1998

Skills

  • Automated dialing
  • Objection handling
  • Building rapport
  • Prospecting and telemarketing
  • Sales conversions
  • Sales expertise
  • Professional communication
  • Technical skills
  • Mathematics proficiency
  • Professional speaking
  • Scripted calls
  • Outbound telemarketing
  • Numerically-savvy
  • Outbound and inbound calls
  • CRM software
  • Sales quota achievement
  • Warm calling
  • Product promotion
  • Product knowledge
  • Closing sales
  • Skilled negotiator
  • Sales strategies
  • Outbound calls
  • Customer issue resolution
  • Documentation
  • Persuasive communication
  • Performance tracking
  • Inbound and outbound calls
  • Product and service sales
  • CRM tracking
  • Customer relationship management
  • Follow-up skills
  • Appointment scheduling
  • Database maintenance
  • Call control
  • Outbound calling
  • Data reporting
  • Production
  • Cold calling

Timeline

Telemarketing Sales Representative

ATC
12.2023 - 03.2025

Appointment Setter

Silverleaf Management Group
01.2021 - 11.2023

Ticket Agent

Ticketmaster
05.2016 - 12.2020

Bryan Adams H.S.

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Lynronda Smith