Lynsay Wotta

• Implemented various evidence-based interventions like mindfulness exercises or relaxation techniques aimed at reducing stress levels among clientele.
• Prepared required clinical documentation per established timeframes.
• Conducted thorough assessments and evaluations to accurately diagnose clients'' mental health conditions and inform treatment interventions.
• Enhanced client well-being by implementing evidence-based therapeutic approaches and techniques.
• Assisted in the development of program materials for ongoing clinical training, enhancing intern knowledge and skill sets.
• Participated in weekly supervision meetings with mentors, discussing case progressions and receiving valuable input on treatment planning strategies.
• Maintained accurate documentation of therapy sessions, ensuring ethical compliance and facilitating continuity of care.
• Conducted court ordered group anger management.

• Strengthened relationships with community resources, connecting families to appropriate support services as needed.
• Upheld strict ethical standards when making decisions, ensuring the consumer's best interests remained the primary focus at all times.
• Assisted in the development of new policies and procedures by providing valuable insights based on firsthand experience with cases.
• Provided timely updates to the court regarding significant developments in cases, ensuring that all parties remained informed of pertinent details.
• Increased understanding of legal proceedings among parents/guardians through clear explanations and guidance throughout the process.
• Demonstrated commitment to cultural competency, considering diverse backgrounds when making recommendations for consumer's care.
• Coordinated with different service providers to meet clients' individual needs.
• Kept case files updated, accurate and aligned with requirements.
• Assisted clients with obtaining housing, employment and support resources.

• Maintained strict confidentiality in accordance with ethical guidelines and legal requirements of the profession.
• Help develop and implement individualized treatment plans for clients.
• Conduct home visits to assess clients' home environment and provide support.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients.
• Collaborated with other professionals to plan and coordinate care for clients.
• Monitored clients' progress to adjust treatment plans accordingly.
• Participated in professional development and training opportunities to enhance clinical skills.
• Documented client progress and activities in accordance with agency policies and procedures.
• Utilized cultural competency when working with diverse populations, demonstrating sensitivity and understanding of differing backgrounds or viewpoints.

• Manage and maintain electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
• Maintain databases and contact lists to keep important contact information accurate and up to date.
• Hire, manage, develop and train staff.
• Maintain a clean, organized workspace to promote a professional environment conducive to productivity.
• Answer phone calls and responded to inquiries from possible clients and other external contacts.
• Provided backup to front desk to step in to assist with various tasks whenever employee is absent or at lunch.
• Oversee appointment scheduling and coordination for both clients and personnel.
• Train new employees on company policies, procedures, software applications.
• Handle sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
• Assist in implementing our new EHR system
• Assist in preparing for 2 CARF accreditations.
• Work with individuals within and that impact the Public Guardianship Program.

• Created and developed resident focused leadership culture.

Cultivated and managed budget to achieve profitability targets

• Established, built, and maintained positive relationships with staff, residents, and families

• Responsible for driving resident and prospect experience at the community

• Led customer experience, address concerns and cultivate resident experience

• Mentored and prepared community to meet compliance with all regulatory requirements

Assisted with lead generation, sales, and resident retention

• Created and developed resident focused leadership culture

Cultivated and managed budget to achieve profitability targets

• Established, built, and maintained positive relationships with staff, residents, and families

• Responsible for driving resident and prospect experience at the community

• Led customer experience, address concerns and cultivate resident experience

• Mentored and prepared community to meet compliance with all regulatory requirements

• Assisted with lead generation, sales, and resident retention

• Responsible for employee hiring, onboarding, and ongoing training

• Supervised office personnel

• Maintained employee and resident files

• Managed resident billing, collection, deposit funds, and petty cash

• Accounts payable and receivables

• Vendor contracts and vendor management

• Developed and managed community budget

• Month end processing and closing

• Notary

• Hired, trained, and supervised care staff- 30 caregivers

• New Hire paperwork, personnel files, and required training

• Employee scheduling

• Followed up on resident, family, and staff concerns

• Developed and implemented customer service policies and procedures

• Performed Resident Care

• Certified Medication Administrator

• Planned, coordinated. and executed resident programs

• Resident Interest Surveys

• Dementia programming and facilitated staff dementia education

• Assisted with planning the month activities for the residents

Conducted activities daily to make sure the residents were engaged and living an enriched life