Languages
Summary
Skills
Work History
Education
Accomplishments
Certification
Overview
CustomerServiceRepresentative

Lynsey Souffrant

Miami,FL

Languages

French
Native or Bilingual
English
Full Professional

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

  • Data Collection
  • Account updating
  • Scheduling
  • Call Management
  • Appointment Scheduling
  • Information Security
  • Complaint resolution
  • Report Generation
  • Upselling and cross-selling

Work History

Customer Service Representative

Empower U Communty Health Center
06.2022 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

Certified Nursing Assistant

Victoria Nursing & Rehabilitation
04.2019 - 05.2022
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Administrative Assistant

HUSU: Help Us Save Us
06.2018 - 04.2019
  • Helped organize donation events, making calls to donors and sponsors, collecting donation at various sites
  • Communicated with customers on a daily basis to gather and documented business transactions
  • Worked independently on creating and modifying reports for management

Nursing Intern

Sacred Heart Hospital
02.2013 - 04.2015
  • Assisted hospital with nursing duties, patients filing etc
  • Assisted patients with personal care, including bathing, oral care, dressing, bedmaking and maintaining a clean environment
  • Participated in data gathering on assigned patients and documents them in the medical record
  • This includes vital signs, blood glucose checks, height, weight, intake and output

Education

ESL English -

North Miami Adult School, North Miami
11.2019

Associate of Science - Nursing Assistance

Concorde Career College
Hollywood, FL
03.2022

Bachelor of Science in Nursing -

Notre Dame University - Cap-Haitien, Haiti
06.2016

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Certification

  • MCAS - Microsoft Certified Application Specialist
  • Certified assistant nursing
  • Phlebotomist certificated
  • Epic Certified

Overview

11
11
years of professional experience
1
1
Certificate

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Lynsey Souffrant