LYNSEY BIRD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
White Glove Property Management, Inc.
01.2023 - Current
- Responsible for administrative assurance to client service mangers, director of operations, leasing director and CEO/President.
- Responsible for negotiating our terms of service to potential vendors to come onboard to work with our team.
- Retrieve and maintain preferred vendors for growing needs of services.
- Strong, but empathetic practices to resolve concerns and maintain trust and loyalty with clients.
- Screen and evaluate incoming applications of potential new tenants.
- Out in field helping with tenant turnover and property make-readies.
- Close and bill recurring work orders each month.
- Maintains insurance compliance of homeowners/renters/vendors.
- Strong written and verbal skills encourage positive relationship with vendors, tenants, owners and prospective tenants.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Substitute Teacher
Fullerton School District
08.2019 - 01.2024
- Managed elementary school classrooms in absence of teachers.
- Performed all duties and lessons as outlined by teacher.
- Responsible for maintaining healthy and safe working environment of children.
- Provided student engagement, classroom management, grading, and technology.
- Specialized in special education.
- Fostered a positive classroom environment that promoted respect, collaboration, and open communication among students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Administrative Assistant
Katherine Merage Foundations
06.2006 - 01.2008
- Personal Assistant to Katherine Merage/Katherine and Andre Merage Foundations.
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism.
- Oversaw the property management of her five homes.
- Arranged domestic and international travel plans and itineraries.
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Helped her with personal bills and finances.
- Served as a travel companion.
- Kept detailed track of household and maintenance inventory and schedules.
Instructional Aide
Placentia-Yorba Linda Unified School District
01.2004 - 05.2006
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Ran small group instruction for students with special needs.
- Provided one-on-one assistance to students with special needs, reinforcing concepts taught during class time and helping them build confidence in their abilities.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Supported students during transition periods between activities, reducing anxiety and ensuring smooth transitions throughout the day.
Education
Bachelor of Science - Child and Adolescent Development
CSU Fullerton
01.2006
Skills
- Office Administration
- Communication
- Organization
- Computer/technology literacy
- Appfolo property management database proficient
- Negotiations
- Customer Relations
- Leasing
- Sales
- Record keeping
- Insurance compliance
- Background checks
- Building and maintaining strong relationships
- Project Management
- Customer Service
Volunteer Experience
- Youth church leader for children 2-18
- 50+ hours of service at CHOC child-life department
- Youth sports coach
- PTA member
- Parent classroom volunteer
References
References available upon request
Timeline
Administrative Assistant
White Glove Property Management, Inc.
01.2023 - Current
Substitute Teacher
Fullerton School District
08.2019 - 01.2024
Administrative Assistant
Katherine Merage Foundations
06.2006 - 01.2008
Instructional Aide
Placentia-Yorba Linda Unified School District
01.2004 - 05.2006
Bachelor of Science - Child and Adolescent Development
CSU Fullerton
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