Lynsey Brown
Colorado Springs,CO
Summary
Detail-oriented Patient Access Specialist with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
UCHealth Grandview Hospital
06.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Performed patient scheduling and registration functions to serve as initial contact point for outpatient visits.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Trained new staff on hospital processes and procedures.
Lead Communication Specialist/Dispatcher
UCHealth LifeLine Communications Center
03.2018 - 06.2023
- Responsibilities include answering incoming calls, entering calls into EMD system, utilizing multiple radio systems (wave radio system/Colorado 800) for dispatching crews, flight and ground crew tracking
- Collecting pertinent dispatch information for crews responding to scene and Interfacility calls
- Coordinating with local emergency agencies to establish safe landing zone for helicopters and various locations, notifying facilities of ETA's
- Acquiring timely transport for optimal patient outcomes
- Proficient using wave radio systems, Verizon push-to-talk, TCS computer system, Zoll computer system, GoldenHour computer systems, Epic, and TeleTracking
- Provided administrative support to senior team members.
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
DocLine Specialist/Medical Assistant
UCHealth DocLine
10.2014 - 03.2018
- Responsible for answering phones, Creating new patient charts, Creating admissions on new and existing patients, insuring that all patient information is entered in medical record correctly, insuring census reports are correct for hospital billing, checking OR schedule, activation of bed assignments for upcoming admissions of patients to the hospital, helping with computer issues within the Dept., connecting doctors for acceptance of patients into the UCHealth system, trained in downtime procedures for all computer systems used within the Dept., back-up to communication center helping with setting up transport for patients being transferred within the UCHealth system, have training with speaking with transport crews using wave radio and Verizon push-to-talk, have experience using TeleTracking, have experience using Golden Hour, have experience using TransferCenter.
Medical Assistant/Clinical Scheduler
Associates in General and Vascular Surgery/UCHealth Memorial General and Vascular Surgery
04.2011 - 10.2014
- Responsible for prepping patient charts for appointments, rooming patients, checking vital signs, getting patient history, triaging phone calls, surgery scheduling, getting insurance authorization, circulating for surgery, scrubbing for surgery, prepping the OR for surgery, wrapping and sterilizing towels for surgery, cleaning and sterilizing surgical equipment, ordering and stocking all areas of the office, designing word and excel documents, scheduling patients new/existing, scheduling ultrasound appointments at multiple locations, managing schedules at multiple locations, registering patients/insuring all info is correct in patients demographics, maintaining recall lists to ensure patients get follow up when needed, coordinating ultrasound appointments with doctor follow up, super user on electronic medical records system, training of new and existing employees on computer system.
Team Leader/Supervisor
RGIS Inventory Specialists
06.2003 - 10.2014
- Inventory in retail businesses using a 10-key computer
- Scheduling team members, confirming team schedules, hiring and training new and existing team members
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Manager in charge of running inventories in retail businesses, overseeing inventory crews, working with store management to ensure an accurate inventory, making sure that everything was accounted for and were accurately recorded,
- Updating and accounting for all equipment used in the inventories, working with Oracle computer program
- Entering payroll
- Entering sales and daily goals
- Back-up and close out on all computers.
Medical Assistant/Ophthalmic Assistant
Retina Consultants of So Co
10.2008 - 12.2010
- Responsible for checking patient's vision, vital signs, getting history, patient education, chart prep, medical record charting, rooming patients, triaging phone call, surgery scheduling
- Trained in doing OCT(optical coherence tomography)testing, Fluorescein Angiogram studies, and first assistant in surgery.
Medical Assistant
Primary Care Associates
04.2008 - 05.2008
- Responsibilities include obtaining vital signs, adult and pediatric injections, EKG's, ear lavage, rooming patients, medical record charting, and calling in prescriptions.
Optician
National Vision
09.2006 - 04.2008
- Responsible for answering phones, fitting and adjusting glasses, reading and filling prescriptions, creating and filing patient files.
Cashier
Walgreen’s
08.2002 - 05.2003
- Responsible for the front register, answering phones and assisting customers, stocking and keeping shelves in my department clean and organized.
Education
Medical Assistant -
Pima Medical Institute
Colorado Springs, CO05.2008
Diploma -
Douglas County High School
Castle Rock05.2003
Skills
- Strong in Typing and Office Skills
- Proficient in Running Microsoft Office Applications
- Strong Customer Service Skills
- Strong Telephone Skills
- Medical Terminology
- HIPAA Compliance
- Proficient in Management of Inventory Control
- Sterile Tray Setup
- EKG
- Medical Record Charting
- Injections Adult/Pediatrics
- Phlebotomy
- Patient Education
- Vital Signs
- Insurance Authorizations
Certification
- OSHA
- First Aid
- CPR (BLS)
- HIPAA
- ICS 100
- ICS 200
- ICS 700
- ICS 800
- Part 135
- EMD
- CFC
Certificates
OSHA, First Aid, CPR (BLS), HIPAA, ICS 100, ICS 200, ICS 700, ICS 800, Part 135, EMD, CFC
Timeline
Patient Access Specialist
UCHealth Grandview Hospital
06.2023 - Current
Lead Communication Specialist/Dispatcher
UCHealth LifeLine Communications Center
03.2018 - 06.2023
DocLine Specialist/Medical Assistant
UCHealth DocLine
10.2014 - 03.2018
Medical Assistant/Clinical Scheduler
Associates in General and Vascular Surgery/UCHealth Memorial General and Vascular Surgery
04.2011 - 10.2014
Medical Assistant/Ophthalmic Assistant
Retina Consultants of So Co
10.2008 - 12.2010
Medical Assistant
Primary Care Associates
04.2008 - 05.2008
Optician
National Vision
09.2006 - 04.2008
Team Leader/Supervisor
RGIS Inventory Specialists
06.2003 - 10.2014
Cashier
Walgreen’s
08.2002 - 05.2003
Medical Assistant -
Pima Medical Institute
Diploma -
Douglas County High School
Similar Profiles
Kopila GiriKopila Giri
Registered Nurse at UCHealth Grandview HospitalRegistered Nurse at UCHealth Grandview Hospital
Jessica RoeverJessica Roever
Manager of Office Operations - Powers Urgent Care at UCHealthManager of Office Operations - Powers Urgent Care at UCHealth
Shreya PatelShreya Patel
Work Study Student at Kettering Health Dayton Grandview HospitalWork Study Student at Kettering Health Dayton Grandview Hospital