Lynsey Dowden
The Colony,TX
Summary
Proven leader in client management, adept at fostering robust client relationships and driving revenue growth. Leveraged budgeting expertise and a collaborative mindset to oversee $17M+ accounts, enhancing client satisfaction and compliance. Excelled in mentorship, streamlining processes, and identifying upsell opportunities, significantly contributing to team success.
Overview
9
9
years of professional experience
Work History
Senior Client Manager - Procter & Gamble
Acosta Sales & Marketing
05.2023 - Current
- Received promotion to Sr. Client Manager with a direct report
- Led cross-functional teams in order to address complex client requirements and deliver innovative solutions on time and on budget.
- Coordinated with internal departments to ensure timely resolution of customer issues
- Oversaw the financial aspects of multiple customer accounts, amounting to over $17M annually.
- Provided guidance on budget spend and future forecasting.
- Drove customer engagement through regular touchpoints, meetings, and events, fostering strong relationships between clients and the company.
- Enhanced revenue growth by identifying new business opportunities within existing accounts.
- Provided exceptional support during times of crisis or unexpected challenges faced by clients, reinforcing trust in our partnership.
- Provided mentorship and training to new hires, assisting in their understanding of job responsibilities and tasks.
- Collaborated with executive leaders to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to ensure stewardship compliance
Client Manager - Procter & Gamble
Acosta Sales & Marketing
05.2022 - 05.2023
- Successfully managed the budgets of 32 customer accounts as part of a new position at Proctor and Gamble
- Maintained Governance stewardship compliance for all programs by overseeing customer budget responsibilities, conducting quarterly health checks and proof of execution
- Maintained and revised Statements of Work as necessary year after year
- Coordinated weekly, bi weekly, and monthly coverage for all projects requests directly from the client to vendor
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built customer relationships by responding to inquiries, identifying and assessing needs, resolving problems, and following up in a timely manner.
- Maintained detailed records of all customer team interactions, ensuring accuracy in project scope and reporting and facilitating clear communication across teams involved in each project
- Implemented new processes to streamline workflow and improve overall efficiency within the team.
- Collaborated with finance department on invoicing accuracy
- Facilitated successful contract negotiations, securing favorable terms for both parties while maintaining strong relationships with vendors
Client Service Manager
Acosta Sales & Marketing
01.2021 - 08.2022
- Maintained a successful collaboration with Proctor and Gamble that resulted in the management of $35M in revenue from customers such as Target, Big Y, and various wholesalers
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Drove revenue growth by identifying upsell opportunities within existing accounts.
- Created and reviewed invoices to confirm accuracy.
- Took ownership of customer issues and followed problems through to resolution.
- Developed detailed plans based on broad guidance and direction.
Account Analyst
Driveline Retail Merchandising
09.2018 - 01.2021
- Oversaw and executed training programs for the newly acquired Nielsen account, driving $25M in annual revenue.
- Conducted store visits to enhance training and project instructions for field merchandisers
- Managed end-to-end projects for various clients.
- Provided regular updates during conference calls regarding project status and client requirements
- Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
- Supported Director and Account Manager with incoming inquiries from existing clients.
- Collaborated with cross-functional teams to ensure seamless integration of store data for comprehensive reporting.
Project Coordinator
Acosta Sales & Marketing
05.2016 - 09.2018
- Efficiently oversaw project establishment and reporting procedures for notable clients such as Disney, Fresh Pet, Target, and Kroger.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Audited data reported to ensure client satisfaction
Education
Associate of Arts - Marketing
Dallas College North Lake Campus
Irving05.2017
Skills
- Collaborative mindset
- Task Prioritization
- Budgeting and Expenditures
- Attention to Detail
- Compliance Management
- Relationship Management
- Client Services
- Revenue Generation
- Problem-Solving
- Time Management
- Problem-solving abilities
- Organizational Skills
Timeline
Senior Client Manager - Procter & Gamble
Acosta Sales & Marketing
05.2023 - Current
Client Manager - Procter & Gamble
Acosta Sales & Marketing
05.2022 - 05.2023
Client Service Manager
Acosta Sales & Marketing
01.2021 - 08.2022
Account Analyst
Driveline Retail Merchandising
09.2018 - 01.2021
Project Coordinator
Acosta Sales & Marketing
05.2016 - 09.2018
Associate of Arts - Marketing
Dallas College North Lake Campus
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