Lynsey Falkenberg
Las Vegas,NV
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
16
16
years of professional experience
Work History
Supervisor - Client Interaction
RR Donnelley
10.2023 - Current
- Trained and mentored team members on best practices and operational procedures.
- Conducted performance evaluations, providing constructive feedback to enhance team capabilities.
- Led cross-functional meetings to align departmental goals with organizational objectives.
- Resolved operational issues promptly, maintaining high standards of service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Client Interaction Manager
RR Donnelley
05.2022 - 10.2023
- Led cross-functional teams to streamline project delivery processes and improve operational efficiency.
- Developed and implemented strategic plans aligning departmental goals with organizational objectives.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Analyzed market trends to identify growth opportunities and inform decision-making processes.
- Collaborated with stakeholders to drive initiatives that improve customer satisfaction and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Care Manager
PLI Card Marketing
12.2021 - 05.2022
- Implemented customer service process improvements to limit wait times.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Reduced process lags and trained employees on product knowledge and sales techniques while managing staff to ensure optimal productivity.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
- Consulted with customers to resolve service and billing issues.
- Created and sustained positive team environment, displaying high levels of motivation and excellent morale.
- Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience.
Production Manager
PLI Card Marketing
09.2019 - 12.2021
- Reviewed individual employee performance to correct issues and enhance productivity.
- Manage department budget creation and adherences
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Promoted employee safety awareness based on an understanding of regulatory mandates and organizational best practices.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Established and updated production schedules to meet changing demands.
Senior Project Manager
RR Donnelley
07.2017 - 09.2019
- Act as a direct liaison between clients, sales and manufacturing
- Oversee the production process from the point of sale until the final delivery of customers product
- Reviews customer specifications to maximize capabilities and provide efficient production alternatives
- Maintains active communication with and provides job status updates to customers, sales and manufacturing
- Monitor jobs throughout production, monitor costs, quality and performance of all jobs
- Establish and promote excellent customer relations
General Supervisor
RR Donnelley
02.2016 - 07.2017
- Coordinates resources and staffing to meet production deadlines
- Leads production team to ensure all policies and procedures are being met
- Communicates with Project Managers, Department Supervisors and Production Coordinators to ensure jobs are being produced according specifications
- Commingle Process Owner
- Assist Department Supervisors with interviewing and hiring new associates
Production Coordinator
Finishing, RR Donnelley
02.2010 - 02.2016
- Direct activities of associates by monitoring and coaching their efforts
- Schedule employees and communicate with other PC’s to ensure jobs are completed and shipped on time
- Use problem solving skills and job knowledge to communicate with Project Managers, USPS and other departments to eliminate barriers preventing on time delivery
- Coordinate training documents for any new process or software used within Manual Finishing or Mail Center department
- Coordinate large special projects, including Humana, Paychex and ETS
- Wrote the department monthly newsletter
- Involved with numerous hiring committees
Finishing Expeditor
RR Donnelley
10.2009 - 02.2010
- Worked with Production Coordinators to maintain proper workflow
- Prioritized work and pulled work from previous process
- Troubleshoot problems with work instructions, inventory shortages and work orders
- Covered for Production Coordinator as needed
- Operated the Accumulator
Education
Operational Management Certification -
Bachelors of Science - Business Administration
University of Phoenix
01-2027
Associate of Arts - Health Care Administration
Steven Henagar College
Logan, UT01.2008
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Complex Problem-solving
- Analytical thinking
- Processes and procedures
- Process monitoring and improvement
- Relationship building
Timeline
Supervisor - Client Interaction
RR Donnelley
10.2023 - Current
Client Interaction Manager
RR Donnelley
05.2022 - 10.2023
Customer Care Manager
PLI Card Marketing
12.2021 - 05.2022
Production Manager
PLI Card Marketing
09.2019 - 12.2021
Senior Project Manager
RR Donnelley
07.2017 - 09.2019
General Supervisor
RR Donnelley
02.2016 - 07.2017
Production Coordinator
Finishing, RR Donnelley
02.2010 - 02.2016
Finishing Expeditor
RR Donnelley
10.2009 - 02.2010
Associate of Arts - Health Care Administration
Steven Henagar College
Operational Management Certification -
Bachelors of Science - Business Administration
University of Phoenix
References
References
References are available on request.