Kevin Jackson
Beltsville,MD
Summary
Strategic healthcare marketplace leader and supervisory professional with 11+ years of experience leading ACA Marketplace operations, policy implementation, and system modernization within CMS/CCIIO. Proven ability to manage and develop high-performing teams, establish accountability frameworks, and evaluate performance against mission-critical KPIs to drive operational excellence and regulatory compliance. Skilled in setting performance goals, providing targeted coaching and feedback, resolving conflict, and enforcing workforce standards, including time and attendance, to ensure consistent execution in high-pressure environments.
Expert in ACA Individual Market operations, including QHP certification, issuer engagement, and exchange coordination. Demonstrated success aligning cross-functional teams to strategic priorities, optimizing processes, reducing costs, and improving stakeholder satisfaction through data-driven performance management and disciplined operational oversight.
Overview
12
12
years of professional experience
Work History
Acting Deputy Director
CMS (MPMG/DIMO/ GS-14)
Bethesda, Maryland
03.2024 - Current
- Supervise and lead cross-functional teams of up to 20 staff and contractors, establishing clear roles, accountability structures, and performance expectations aligned with mission-critical ACA operational goals
- Evaluate employee and team performance against established KPIs and operational benchmarks, conducting regular performance reviews and implementing targeted improvement plans to drive accountability and results
- Direct cross-functional teams overseeing QHP certification, issuer compliance, and state coordination, establishing clear ownership across critical ACA processes
- Monitor and enforce time and attendance requirements, ensuring compliance with federal workforce policies while maintaining productivity and operational continuity
- Lead conflict resolution efforts across teams and stakeholders, addressing performance issues, resolving interpersonal challenges, and maintaining a high-functioning, collaborative work environment
- Oversee workforce planning and resource allocation, aligning staffing levels and skill sets to evolving priorities, compressed timelines, and increased level of effort
- Set and translate performance goals aligned to organizational priorities, ensuring individual contributions directly support ACA Marketplace stability, compliance, and service delivery outcomes
- Serve as a senior escalation point for performance and operational risks, ensuring timely resolution and minimizing disruption to critical ACA processes
- Drive a culture of accountability and continuous improvement, using data-driven performance insights to identify gaps, reinforce expectations, and elevate team execution
Technical Lead- Marketplace Modernization
CMS (MPMG/DPAR/GS-14)
Bethesda, Maryland
02.2021 - 02.2024
- Led development of a modernized ACA operating environment (MPMS), improving data submission, validation, and analytics capabilities to support business decision-making
- Designed and implemented operational frameworks and roadmaps to ensure alignment between technical delivery and ACA business objectives
- Identified and executed cost-saving opportunities, contributing to an estimated 40% reduction in contracting costs over five years
- Partnered with business, policy, and IT stakeholders to streamline workflows, improve system usability, and enhance stakeholder experience
- Developed KPI-driven reporting and performance tracking mechanisms to support leadership decision-making and operational transparency
- Facilitated cross-functional collaboration across CMS, issuers, and contractors to ensure seamless integration of business and technical solutions
HEALTH INSURANCE SPECIALIST / POLICY & OPERATIONS
CMS (MPMG/DPAR/GS-13)
Bethesda, Maryland
08.2014 - 02.2021
- Led ACA policy and operational initiatives supporting QHP certification and Marketplace stability across the Individual Market
- Designed and implemented a passive re-enrollment strategy impacting 2.2M+ consumers, improving retention and ensuring continuity of coverage
- Managed ACA plan data operations, enabling accurate enrollment processing and supporting Open Enrollment execution
- Partnered with issuers, state exchanges, and internal teams to resolve operational issues and ensure compliance with federal regulations
- Delivered training and process improvements that enhanced team performance and consistency in certification reviews
- Managed a $50M contract portfolio, optimizing vendor performance and ensuring delivery aligned with business goals
Education
MBA - Business Administration And Management
Iona University
New Rochelle, NY04-2012
Skills
- Performance Management & KPI-Driven Accountability
- Goal Setting, Alignment & Execution (Strategy-to-Operations)
- Conflict Resolution & Employee Relations Management
- Workforce Oversight, Compliance & Time/Attendance Management
- Resource Planning, Staffing Strategy & Operational Oversight
- ACA Individual Market Strategy & Operations
- Revenue Optimization & Cost Reduction
- Regulatory Compliance & Policy Implementation
- Data-Driven Decision Making (AWS, Azure)
Value Delivery
- ACA Market Stability: Designed re-enrollment strategy supporting 25% of Marketplace population (2.2M consumers)
- Operational Oversight & Accountability: Monitored time and attendance for 100% of assigned staff, achieving full compliance with federal workforce policies and maintaining uninterrupted operations during peak development cycles
- Cost Optimization: Reduced operational contracting costs by 40% through strategic modernization initiatives
- Enterprise System Transformation: Led delivery of a large-scale ACA system modernization effort enabling real-time data validation and analytics
- Stakeholder Satisfaction: Maintained strong issuer and partner relationships through structured engagement and performance-driven service delivery
Timeline
Acting Deputy Director
CMS (MPMG/DIMO/ GS-14)
03.2024 - Current
Technical Lead- Marketplace Modernization
CMS (MPMG/DPAR/GS-14)
02.2021 - 02.2024
HEALTH INSURANCE SPECIALIST / POLICY & OPERATIONS
CMS (MPMG/DPAR/GS-13)
08.2014 - 02.2021
MBA - Business Administration And Management
Iona University