Lynsey May

Work History

In Home Care

Thomas and Joy Sutton

01.2019 - 09.2021

I was the in home Care provider during the last 3 years of both My parents lives. I did all house hold duties, bathed them took them to bathroom, put them in bed, drive to Dr appointments, picked up groceries and medications, cooked and fed them, administered medications, performed wound care for My dad. Assisted Hospice.

Licensed Esthetician, Owned and Operated

All Seasons Skin Care

09.2007 - 12.2009

Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
Discussed procedures and treatment options with clients.
Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
Sterilized equipment for patient treatments.
Recommended retail products for at-home use.
Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
Educated patients on treatment options.
Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
Fostered friendly, warm, and exceptional customer experience.
Advised clients on proper home-care regimens.
Improved clientele retention with exceptional customer service and follow-up care.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Created repeat business by developing long-term relationships with regular customers.
Cleansed, exfoliated and moisturized customer skin.
Educated guests on current promotions, events and services within store or salon.
Performed special anti-oxidant, acne, and microdermabrasion facial services.
Suggested appropriate therapy based on current health of client.
Practiced new makeup application techniques and color combinations to promote various makeup brands.
Recommended and performed microdermabrasion, peels and laser treatments.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Manager

Lonesome Dove Saloon

03.2003 - 07.2007

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Obtained cash bank and stocked service bar to prepare for operation.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Summary

Overview

Work History

In Home Care

Licensed Esthetician, Owned and Operated

Manager

Education

GED -

Esthetics Certificate -

Skills

Timeline

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