Lynsey Moore
Hudson,FL
Summary
Dynamic leader and strategic thinker with a proven track record at Professional Pet Care Consulting LLC, excelling in customer relations and small business operations. Expert in fostering team collaboration and building lasting client relationships, significantly enhancing brand visibility and financial growth. Skilled in implementing efficient processes and digital solutions, driving operational excellence and client satisfaction.
Overview
6
6
years of professional experience
Work History
Owner
Professional Pet Care Consulting LLC
04.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Administrative Assistant
Castle Roofing and Construction
04.2019 - 01.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Education
Mathematics
University of Northern Iowa
Cedar Falls, IASkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Listening skills and Comprehension
- Teamwork and Collaboration
Timeline
Owner
Professional Pet Care Consulting LLC
04.2019 - Current
Administrative Assistant
Castle Roofing and Construction
04.2019 - 01.2022
Mathematics
University of Northern Iowa
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