Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynsey Schrader

Pierce City,MO

Summary

Dynamic leader with a proven track record at Walmart, excelling in trend tracking and fostering diversity and inclusion. Expert in elevating team productivity by over 30% through strategic work assignment delegation and comprehensive employee training. Renowned for building strong relationships and resolving customer complaints, ensuring high satisfaction levels. Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ON Stocking Team Lead

Walmart
Monett, MO
04.2024 - 06.2024
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Collaborated with management team to implement new work procedures or policies.
  • Trained new staff in relevant processes and procedures.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.

Online Personal Shopper

Walmart
Monett, Missouri
01.2024 - 04.2024
  • Secured and stored items until customer pickup.
  • Processed refunds, returns and exchanges efficiently.
  • Followed standard infection control protocols to avoid illness or contamination.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Greeted customers and provided excellent customer service.
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Tracked inventory levels and replenished stock when necessary.
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Listened to customer needs to identify and recommend best products and services.
  • Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
  • Asked store associates for help locating missing products.
  • Created personalized shopping experiences for each customer.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Assisted in selecting items according to customer preferences.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Maintained accurate records of orders, returns, exchanges and payments.
  • Analyzed consumer feedback data to understand customer needs better.
  • Scanned items when pulling from shelves to update system stock information.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Reconciled discrepancies between inventory levels and purchase orders.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Identified opportunities for process improvement within the organization.

Resolution Coordinator

Walmart
Bentonville, AR
10.2020 - 01.2024
  • Analyzed reports from various departments such as sales, finance, marketing, to assess overall performance against goals set out by the organization.
  • Drafted written responses to customer inquiries in a timely manner while following established guidelines.
  • Provided feedback on customer experience surveys by analyzing survey results for further action or improvement initiatives.
  • Collaborated with cross-functional teams to develop strategies that addressed customer concerns and improved operational efficiency.
  • Conducted regular follow-up calls with customers after resolutions were completed in order to ensure satisfaction.
  • Researched and analyzed customer complaints to identify trends, potential root causes, and opportunities for improvement.
  • Coordinated the resolution process between customers, management team, field staff, vendors, suppliers.
  • Assisted in developing training materials for new employees on how best to resolve customer complaints efficiently.
  • Performed detailed data entry into internal tracking systems to ensure accurate resolution of customer issues.
  • Maintained up-to-date records of all interactions with customers using appropriate documentation techniques.
  • Monitored incoming customer service emails and phone calls, responding promptly and professionally to inquiries.
  • Developed and implemented procedures for resolving complex customer disputes in accordance with company policies.
  • Utilized problem solving skills when dealing with challenging situations or difficult customers.
  • Communicated effectively with other departments regarding progress made towards resolving customer issues.
  • Identified any potential risks associated with resolving customer issues before making final decisions.
  • Ensured adherence to key performance indicators related to resolution times and quality standards across all channels of communication.
  • Reviewed existing processes for resolving customer issues and proposed changes where necessary.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Facilitator

Walmart
Bentonville, AR
03.2022 - 10.2022
  • Managed multiple projects simultaneously while maintaining quality standards.
  • Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
  • Assisted in developing new curriculum materials that are aligned with current industry standards.
  • Coordinated with stakeholders to ensure all expectations were met during the facilitation process.
  • Created a safe environment for participants to express their opinions without fear of judgement or criticism.
  • Analyzed data from surveys and assessments to identify trends or patterns among participants.
  • Resolved conflicts between participants using effective communication skills.
  • Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
  • Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
  • Facilitated workshops designed to help teams develop strategies for achieving organizational goals.
  • Evaluated facilitator performance against predetermined criteria set out by management.
  • Supported learners by providing additional guidance where necessary.
  • Organized materials and resources required for each session in advance.
  • Conducted research into best practices related to the facilitation process.
  • Monitored progress throughout the course ensuring objectives were being achieved.
  • Maintained records of attendance, participation, and other relevant information.
  • Encouraged collaborative problem solving through active listening techniques.
  • Adapted instruction methods based on participant feedback and engagement levels.
  • Provided feedback on team performance, identifying areas for improvement.
  • Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
  • Facilitated group discussions and activities to ensure successful outcomes.
  • Assessed participant learning needs in order to tailor sessions accordingly.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Certificate of Technical Studies - CPT

Washburn University of Topeka
Topeka, KS
05-2016

Skills

  • Trend tracking
  • Performance monitoring
  • Work assignment delegation
  • Diversity and inclusion
  • Task delegation
  • Risk management
  • Customer focus
  • Complaint resolution
  • Relationship building
  • Workplace safety
  • Employee training
  • Conflict resolution
  • Coaching and mentoring

Certification

  • Certificate in Landscaping and Horticulture

Timeline

ON Stocking Team Lead

Walmart
04.2024 - 06.2024

Online Personal Shopper

Walmart
01.2024 - 04.2024

Facilitator

Walmart
03.2022 - 10.2022

Resolution Coordinator

Walmart
10.2020 - 01.2024

Certificate of Technical Studies - CPT

Washburn University of Topeka

Similar Profiles

CREATE PROFILE
Lynsey Schrader