Lynsey Sumner
Manassas,VA
Summary
Dedicated service professional with a strong background in customer interaction across various roles such as barista, sales associate, and administrative assistant. Proven track record of effectively addressing customer needs and maintaining exceptional service quality. Seeking to utilize skills in a dynamic office assistant position within a customer-oriented setting.
Experienced office assistant skilled in handling high-volume communications and inquiries, contributing to improved client relations and streamlined operations. Demonstrated ability to optimize internal processes and enhance team productivity. Known for a flexible and hardworking attitude in dynamic environments.
Results-driven individual skilled in customer service, proficient in managing multiple tasks simultaneously while maintaining high standards of efficiency. Focused on creating positive interactions that enhance customer retention.
Dedicated administrative professional with a track record of fostering strong connections with clients and team members. Exceptional communication abilities complemented by advanced problem-solving and conflict resolution skills. Proficient in managing resources and schedules efficiently.
Results-driven administrative assistant skilled in customer relations and adept at navigating high-pressure situations. Exhibits a detail-focused approach and sound decision-making abilities, complemented by strong multitasking capabilities. Proven track record of delivering accurate clerical support both independently and as part of a team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant
SODEXO
08.2019 - Current
- Managed administrative functions by answering phones, scheduling appointments, and organizing office supplies.
- Facilitated report preparation and record maintenance to enhance office efficiency.
- Facilitated collaboration among team members to optimize processes and enhance office efficiency.
- Oversaw office supply management and inventory control to enhance operational efficiency.
- Managed daily scheduling and appointment coordination for staff members.
- Facilitated preparation of reports and documents for meetings.
- Facilitated team communication via email and phone correspondence.
- Streamlined file organization and optimized document management systems.
- Facilitated customer service support for clients and vendors as required.
- Streamlined onboarding processes for new employees to enhance integration and productivity.
- Streamlined office procedures to optimize workflow and enhance organizational efficiency.
- Facilitated administrative support for staff by managing document copying, scanning, filing, and supply ordering.
- Streamlined organization of paper documents and electronic files to enhance accessibility.
- Executed data entry tasks across multiple computer systems with precision and efficiency.
Customer Service Specialist
APTIVE ENVIRONMENTAL
10.2018 - 05.2019
- Managed inbound customer calls, resolving concerns and delivering timely assistance.
- Coordinated and organized delivery routes to ensure timely service completion. Informed customers about scheduled services to enhance customer satisfaction. Maintained detailed records to support operational efficiency.
- Streamlined office functions by managing data entry, organizing office space, and maintaining accounting records.
- Instructed customers on effective pest control methods and sustainable practices.
- Facilitated training sessions for new staff on customer service protocols and systems.
- Resolved escalated issues with professionalism and strategic problem-solving techniques.
- Oversaw meticulous documentation of customer feedback to enhance service quality.
- Exhibited exceptional professionalism during customer interactions via phone and email.
- Addressed customer inquiries, questions, and concerns to ensure high-quality service delivery.
- Resolved incoming customer inquiries regarding product and service information.
- Facilitated customer navigation of website, order placement, and complaint resolution.
- Facilitated customer support through phone, email, and chat channels.
- Addressed customer inquiries with precision and efficiency to enhance satisfaction.
- Leveraged CRM software to monitor customer interactions and resolve issues efficiently.
- Engaged customers to discuss potential service upgrades, new offerings, and account modifications.
Team Lead - Customer Service
CHICK FIL-A
10.2016 - 01.2019
- Led team in delivering exceptional customer service to enhance dining experience.
- Conducted training sessions for new hires on company policies and procedures.
- Cultivated effective communication strategies among team members to enhance operational efficiency during peak hours.
- Orchestrated team meetings to align project objectives and improve communication effectiveness.
- Optimized daily operations to drive workflow efficiency and productivity.
- Cultivated skill development by mentoring team members through targeted guidance and support.
- Developed and executed comprehensive training materials to enhance new staff onboarding experience.
- Implemented process enhancements to drive operational efficiency.
- Assessed team performance and delivered constructive feedback to enhance overall effectiveness.
- Facilitated conflict resolution among team members to enhance collaboration and teamwork.
- Collaborated with management to align team objectives with organizational goals.
- Cultivated a collaborative work environment that promoted teamwork and open communication.
- Conducted training sessions and delivered continuous support to elevate team motivation and ensure alignment with objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and guided team members to elevate customer satisfaction and loyalty.
- Orchestrated regular meetings with senior leadership to present detailed updates on team progress.
Barista
PEET'S COFFEE AND TEA
06.2017 - 01.2018
- Managed guest interactions, beverage preparation, and workspace maintenance to uphold high standards of service excellence.
- Collaborated in the development and implementation of promotional strategies to elevate sales and strengthen customer engagement.
- Conducted regular inspections and maintenance of workspace and equipment to uphold cleanliness and organizational standards.
- Specialized in brewing high-quality coffee beverages based on individual customer preferences.
- Enhanced customer experience by actively engaging with clients and providing informed product recommendations.
- Developed and implemented training programs for new baristas, focusing on coffee preparation methods and effective customer service strategies.
- Developed engaging training materials and resources to facilitate effective onboarding and integration of new team members.
- Designed and delivered comprehensive workshops on beverage crafting and equipment operation, fostering hands-on learning experiences for attendees.
- Implemented mentorship programs to foster staff proficiency in product knowledge and boost customer engagement effectiveness.
- Conducted regular inspections to ensure adherence to safety standards in food handling and equipment utilization.
- Facilitated a supportive team atmosphere by promoting open communication and offering assistance to team members.
Sales Associate
PANERA BREAD COMPANY
04.2015 - 10.2016
- Delivered high-quality food and beverage service to enhance customer satisfaction and uphold company standards.
- Facilitated informed menu choices for customers by clarifying nutritional content and options.
- Maintained dining and service areas to enhance customer experience.
- Streamlined order processing to enhance customer service and operational efficiency.
- Coordinated efforts with team members to enhance operational efficiency on a daily basis.
- Developed and delivered comprehensive training programs to ensure adherence to service protocols and food safety standards.
- Addressed customer inquiries and provided timely resolutions to maintain professional service standards.
- Facilitated inventory control through timely restocking of essential supplies to support daily operations.
- Provided expert recommendations on menu choices to enhance customer dining experiences.
Education
High School Diploma - Health Science
South University_Savannah Online
Savannah, GA12.2025
Skills
Clinical office expertise
Certification
Driver's License
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Resolved product issue through consumer testing.
Timeline
Office Assistant
SODEXO
08.2019 - Current
Customer Service Specialist
APTIVE ENVIRONMENTAL
10.2018 - 05.2019
Barista
PEET'S COFFEE AND TEA
06.2017 - 01.2018
Team Lead - Customer Service
CHICK FIL-A
10.2016 - 01.2019
Sales Associate
PANERA BREAD COMPANY
04.2015 - 10.2016
High School Diploma - Health Science
South University_Savannah Online