Lynsey Turner
Jacksonville
Summary
Experienced with patient care and clinical operations, consistently ensuring optimal health outcomes. Utilizes comprehensive medical knowledge to diagnose and treat variety of conditions. Strong understanding of medical protocols and team coordination to deliver exceptional healthcare services.
Overview
11
11
years of professional experience
Work History
Claims Representative
United Health Group, Optum
01.2022 - 03.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Medical Assistant
Baptist Medical Center
03.2020 - 03.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Registered Chiropractic Assistant
Injury Care Centers
04.2018 - 03.2020
- Assisted chiropractors in the timely diagnosis of musculoskeletal disorders for effective treatments.
- Streamlined clinic operations by managing inventory levels of medical supplies and equipment.
- Provided exceptional customer service to resolve any concerns or issues that arose throughout the course of treatment.
- Ensured accurate record keeping by diligently updating electronic health records with relevant information.
Customer Service Supervisor
Merrill Lynch
03.2013 - 03.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Terry Parker
Jacksonville, FLSkills
- Microsoft office
- Time management
- Team collaboration
- Data analysis
- Patient scheduling
- Customer service
- Medical terminology
Timeline
Claims Representative
United Health Group, Optum
01.2022 - 03.2024
Medical Assistant
Baptist Medical Center
03.2020 - 03.2024
Registered Chiropractic Assistant
Injury Care Centers
04.2018 - 03.2020
Customer Service Supervisor
Merrill Lynch
03.2013 - 03.2018
High School Diploma -
Terry Parker
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